I stopped by this restaurant on October 1st between 1:00-1:30 PM to pick up an Uber Eats order with my mom. Unfortunately, our experience was very disappointing due to the behavior of one of the employees.
I had backed into a parking spot in their alley-like lot so I wouldn’t block the street I was sitting in the car the entire time, ready to move if needed. At one point, a customer came out, and I immediately moved to give him space. No issue.
But a few minutes later, a female employee came outside and aggressively confronted me. Without any calm explanation or basic courtesy, she immediately started yelling things like “What are you doing” and “What’s wrong with you”—accusing me of blocking the lot even though there was only one other car parked and no actual issue at the time. I had no problem being told to move—but the way she approached me was completely unnecessary and unprofessional.
I even apologized right away, but she ignored it, walked off, and made exaggerated gestures before going back inside—almost like mocking or continuing to vent her anger. My mom later told me this same employee came into the restaurant yelling and complaining about the situation, which apparently delayed the order even more because she was too busy spazzing out instead of just helping her. Another staff member did tell my mom to ignore her, which J appreciate—but that kind of behavior from any employee shouldn’t be brushed off like it’s normal or acceptable.
Everyone had bad days, but first impressions matter. This was our first time at this place, and based on how we were treated— for something so minor—it might be our last. Respect goes both ways, and nothing about how we were approached...
Read moreI use to ate at this restaurant when it was called Black Jack Mulligan and service was good. Well today, I ordered and unfortunately my order was wrong. I called and spoke to a polite young lady that confirmed that my order was indeed wrong and was seeing what could be done about it, well loudly in the background when she told the person about the issue with my order, they (Manager Heather) yelled IT COMES LIKE THAT!. . I politely told the young lady that I ordered Guinness BBQ chicken tenders, and they should have been tossed in the sauce, not fried chicken tenders with bbq dipping sauce on the side.Which why the chicken tenders tossed in sauces are priced $3 higher than regular chicken tenders. She said you are right, let me place you on a hold. Well, the manager then gets on the phone with a very rude and nasty attitude and tells me you can bring it back and we’ll toss them, I said that is a inconvenience to me being that I just picked up my order and got settled at home. I can keep the wrong item, but can some type of partial refund be done, being that this is not what I ordered. Rudely, she’s says NO, and we don’t sell that item anyway. I responded this item is on your menu and when I ordered it, no one said this item is no longer available. No accommodations were done and I happily returned all my food I ordered due to the disrespectful manager Heather. If you want GREAT customer service, please don’t eat here!!!!! It initially wasn’t a big issue, but when the manager Heather was rude and hung up on me in the middle of a complaint, knowing that her establishment made a mistake that is UNACCEPTABLE!!! I will no longer eat at this establishment or refer anyone I know to...
Read moreOrdered delivery from here one night for dinner and it was a pretty solid option. We had the French onion soup, which was flavorful and also comforting. The Clark Street Burger (bacon, mushrooms, swiss cheese, and cajun mayo served with lettuce, tomato, pickle and fries. We upgraded to the Cajun fries, which gave it a nice little kick. They didn’t incorporate the accoutrements into the burger, which was nice, because usually when places do that, the lettuce gets soggy and the tomato gets cooked. It was MUCH appreciated. I also appreciated that they separated the fries from the burger so that the burger juice didn't make the fries soggy (or soggier than they were, but it's expected with takeout). The burger was pretty good. It's the perfect size and not overly greasy. Because we needed some greens, we also ordered the Blackjack Steak Salad (mixed greens, tomatoes, red onion, bleu cheese crumbles, mushroom, bacon, and hard boiled egg). I wasn't expecting much from the steak but it was very tender. They also give a generous portion - enough for me to make another salad for lunch the next day.
I think next time, I'll try dining in so that I can eat the food fresh and so that I can try a pint of...
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