The UPS Store — Local services in Secaucus

I rarely leave reviews, but the level of service I consistently receive at the UPS Store in Secaucus deserves recognition. Hetal, the manager, is simply amazing—always friendly, incredibly efficient, and a true problem solver. He makes even the most stressful shipping tasks feel easy.

Whether I'm dropping off a package, printing something last-minute, or asking for help with logistics, Hetal treats every request with care and professionalism. You can tell he leads by example because the entire staff is courteous and dependable.

This store is a hidden gem, and I recommend it to anyone who values great service with a personal touch. Ryan's review:

This was my first time visiting the UPS Store in Secaucus, and I couldn’t be more impressed. I came in with a fragile, time-sensitive package and was honestly a bit stressed about getting it shipped safely and on time. From the moment I walked in, the experience was top-notch.

Hetal, the manager, was absolutely outstanding. He immediately put me at ease—professional, patient, and incredibly knowledgeable. He carefully walked me through the best shipping options, made sure the packaging was secure, and ensured everything was handled with precision and care.

It’s rare to find service this thoughtful and efficient. I left feeling 100% confident that my package was in the best hands. For anyone needing reliable, expert help—especially with delicate or urgent shipments—this is the place to go. I’ll definitely...

I live in New York, a 45 minute drive from this UPS location AT 101 plaza center.I had a few Amazon packages for return. I have looked up for UPS stores near me and have seen that they all have many many bad reviews. like everyone gives attitude, they are rude, and so on. After searching around for a while I found this location at 101 plaza center and it basically only had 5 star reviews. And they were all writing on how great the customer service is and they would do everything to satisfy a customer, etc. I was so inspired by it! There are still people in our new york\Jersey that are ready to work and do everything possible so their customer would be happy… (not very common in our days, unfortunately. Is it?!) I was inspired to a extend that I actually drove down 45 min to their location (versus driving 5 min to other location’s) to show acknowledgement for that! And, I did not regret it!! I can only wish that the rest of our business owners will learn to do the same! Keep on the great work!! And to all others doing the same, I do appreciate it!!...

HANDS DOWN THE BEST UPS EVER - SECAUCUS LOCATION! I’ve been to different locations in different states but none beats this one. Every time I’ve gone here has been nothing less of a positive experience and more. The best customer service ever. Every employee here is so helpful, caring, kind, down to earth, and remarkably friendly. I have so much to say but to keep it short - THESE PEOPLE NEED A RAISE for going above and beyond for not only being excellent employees, but CARING and compassionate human beings as well!! Customer services should follow this standard! Thank you for being so welcoming and everything good in between. You made my experience here in New Jersey so memorable. Y’all made my night seriously. And Sunny, the awesome gal who helped me out, thank you SO much for your help, you especially deserve a raise girlie!! It was awesome meeting the rest of you as well - thank you tons! I’m super grateful for all of you and won’t forget this experience. Thank you for being so kind.

Blessings...