Texas Roadhouse — Restaurant in Sevierville

I have never been to a Texas Roadhouse place, this is my first visit. The wife and I are seniors and she has managed restaurant's in the past; I am in my late 60's and was given a gift card to use for my birthday, less our credit card payment for the difference as the bill was almost $30. We have been in Sevierville, TN for many months and visited different places - we live not too far away.

Several complaints:

The take-out food food we got was absolutely disgusting as we learned when we got home. The potatoes fries were old and stale, the BBQ chicken nuggets were also chewy and old - gross! The Potatoes Skins were equally bad - stale and old, and the bacon chips were so old and dry they were crunchy and hard.... the (ONLY) thing that was good were the buns and the cinnamon butter that was given for the buns.... the food had been sitting around and was not fresh, and tossed into a bag with containers and given to us since we did not eat-in.

Next, our receipt only shows the credit card used for the difference in payment. The Receipt should show the total bill, less and credit, and any other payments. The server says: AM Retail and not sure what that is.....

This was a total waste of our time and kind of ruined my birthday. I have been given better, fresh food, at Mc Donald's on a drive-thru than Texas Roadhouse. My suggestion is to go to Golden Corral down the road. The food there is great and fresh, you get a senior discount, and it is cheaper overall.

Another example is, my German Shepard dog loves fries but upon given her a Texas Roadhouse fry, she immediately spit it out. Maybe the food served at the table is better for fear of a customer returning it vs take-out.... but this trip was a waste of time. I subsequently also got a stomach ache on some of the food I tried and had to take some stomach medication.

I am also a Steak and Potatoes kind of guy, including BBQ ribs - my favorite.... so it is not my age or stomach, it is the food at this place. Save your money and...

I came here to celebrate my Nana's belated Mother's Day on a less busy day. Few issues with my visit. It wasn't terrible, but I would say that it is fair.

One, my server seemed more like an order taker than anything else. No name or suggestions on his part, he walked away before I was able to order a drink, and I had to ask him for everything down to a box for my half-finished meal. I almost had to ask another server to get a drink before my dinner arrived.

Second, there were no empty plates except for one bread basket removed for the entirety of the meal. Opening side plates were left on the table, salad plate was still there, an unwanted side or dressing was not removed, and I had to watch every dirty dish on the table for the duration of my dinner.

Third (I do not blame this on my server), my first steak was well done instead of medium. The second one came, but it did not have the onions or mushrooms that I ordered. I believe a manager brought this out. Temp wise, this was perfect, but left those toppers off. I was still charged for the toppers but was afraid of asking for them since it seemed that they were too busy to accommodate us. I still appreciate that they replaced my first steak.

At the very least, the food was good. More than anything, I was there to treat my Nana, but my meal could have benefitted tremendously with the smallest touch of more attentiveness. The only way I would come back is if she wanted another dinner here, but I would likely recommend another restaurant to her that exceeds what I experienced here. The meal was $80 after tip (I still tipped 20%), but I would gladly spend the extra $20-$50 at Fort Worth Steakhouse or Aubrey's to get that extra two-three steps of service with good food. I recommend this if you are looking for okay food with need for minimal service. If it were my choice and not my Nana's, this would be off my list of...

I frequently place online orders at Texas Roadhouse and typically use the curbside pickup service, which has generally gone smoothly—until tonight.

I placed a $50 order and followed the standard procedure: I parked, texted my spot number as instructed, and received a message saying, “Your order is ready. Stay in your vehicle, we’ll be out shortly.” So I waited… and waited. It began to lightly sprinkle, but nothing that would justify a disruption in service. After 25 minutes of sitting in my car with no updates, I checked my order status online and saw that it was marked as completed.

Concerned, I went inside and spoke to the hostess, who directed me to the takeout area. There, a young employee named Riley told me that her manager instructed her not to bring food out because of the weather. When I asked for clarification—since it was barely drizzling—she repeated the same reasoning. I told her I was willing to wait for fresh food since mine had clearly been sitting. She insisted it had only been sitting “for two minutes,” which was blatantly untrue. The food was soggy, clearly from sitting too long in Styrofoam containers. It was honestly one of the worst takeout meals I’ve had.

To make matters worse, I spoke with another customer parked nearby who also hadn’t received their order. When I explained what Riley told me, they were equally surprised and confused.

This experience was frustrating, disappointing, and unacceptable. If Texas Roadhouse is going to offer curbside service, they need to follow through—rain or shine (especially when it’s barely raining). At the very least, they should communicate delays honestly. And if employees like Riley are going to represent the brand, they need better training in customer service, honesty, and professionalism.

This is not the standard I’ve come to expect from Texas Roadhouse, and I hope management takes this...