Starbucks — Restaurant in Shelby Charter Township

(We’d Feb 19th 2024 @ 1:22pm) Seriously—can we get experienced staff back at the drive-through window? I had to wait nearly half an hour just to reach the window, only to be met with an employee who clearly didn’t know what she was doing and had an attitude on top of it. I’m getting tired of spending my money here and receiving poor service, especially when good service is one of the main reasons I’ve continued coming in the first place.

(Sept 24th 2025 @ 10:45am) I’m lowering my review after another wonderful experience at Starbucks this morning, I visited Starbucks this morning, September 24, and had a very frustrating experience. I waited in line patiently, but the wait became unusually long. When I finally reached the window, I politely asked the barista if there was a reason for the delay because it felt like I had been waiting forever. Instead of showing any understanding, she told me I had only been in line for nine minutes, mentioned timers and mobile orders, and came across as argumentative.

Not only was my drink not ready when I arrived at the window, but when I asked again about my wait time, she said it had been over 11 minutes. I then asked about her name, and after I read it off her badge (Zakiya), she told me that wasn’t how to say it but refused to tell me the correct pronunciation, before closing the window in my face.

I completely understand that Starbucks gets very busy and that mobile orders add to the volume, but the dismissive and rude attitude I received made the experience much worse. Spending this much money on coffee should at least come with basic customer service. Waiting 10–20 minutes for one drink during a busy morning is already tough, but being treated poorly on top of that makes me question if it’s worth coming back.

Customer service should never feel like it has “flown out the window.” If the store is understaffed, that’s not the customer’s fault—management should hire more people or find a way to handle peak times better. At the end of the day, all customers want is their drink and a respectful interaction.

➡️(I have also included a picture of another review I left about this location in (Aug or Sept of 2024), I accidentally posted it for the wrong location so I deleted it and am posting here, which is the location where the incident occurred.) lack of customer service, long wait times and rude behavior are obviously a reoccurring issue at...

First of all, I'm not one to write reviews. But am a loyal starbucks member since 2012... I am so frustrated with the audacity of the staff here. I ordered my drink a grande in a venti cup and pay for extra cold foam on top (again that's $1.25 in itself!) but I always ask for the venti cup so I can have more room for the cold foam than to take away for the grande drink that I pay for (again that's almost $6!). Anyways, I ordered the drink a grande, in a venti cup and paid for extra extra cold foam (again as to why I ask for the venti cup). When I picked up my drink the cup was filed less than 3/4 of the way.. Literally out of the venti cup I had 2 inches of the drink and 3-4 inches of the cold foam (which great, I asked for extra foam, but I PAID for a grande amount of drink base itself). So I go back in to ask the staff to remake it filled as I asked. And the staff so rudely looked at me and said because it was a grande in a venti cup I can only get a grande amount of total liquid... wait whaaaat??? SO I looked at her and reminder her that I paid for a grande drink, but I also paid for extra cold foam, thus I ask for the venti cup to have the extra room for the foam and still get the grande drink I asked for. The lady so rudely looked at me and said that she will not give me more than a grande amount of total liquid including the foam. So all in all, I paid for a grande drink and got less than a tall, and still paid for extra cold foam and basically just drank foam. Rude lady with the nose piercing, I hope you realize that the supply from starbucks isn't coming out of your own pocket or your own fridge at home, you could've easily remade it the way EVERY other strabucks makes it, and never have I had an issue with this. Anyways, to anyone who wants to order, order your full grande drink, order the extra foam on the side, and then ask for a venti cup on the side, you can then fill that venti cup with the foam and get your grande you paid for. I know starbucks values customer service, but...

I am at one of three SB locations very regularly...almost daily. I have let it slide too long with this location on Hall & Hayes. If I am paying a high price for a coffee, why must I instantly hear attitude from the barista taking my order in the drive-thru? That is never the case at Shelby Twp nor any other drive-thru location on the road, nor at Kroger or Target. I pretty consistently hear the irritation in someone's voice just by me placing an order on Hall Rd. & Hayes and it can be a single drink, not very complex. I pulled off on Saturday because the guy's tone was so condescending and sarcastic as if I was stupid for being there. Moving forward, I made a decision to now drive the distance instead of patronizing this location ever again. Great location...good drinks for the most part....but REALLY TERRIBLE CUSTOMER SERVICE. Maybe some of the employees, except two that I can think of who were always pleasant, need to go to a Starbucks Customer Service Bootcamp or shadow 23 Mile for a month or two to learn what amazing customer service is. If the employees are so unhappy, then management should fix it. Too bad as this location is super-close for me to grab a coffee before or during work. Now I have to plan ahead to get to a location a little further away. Oh well. Cheers to future Lattes and Machs!!...Just...