Tim Hortons — Restaurant in Shelby Charter Township

I had been to Tim hortons before but today I went to this location for the first time, September 24th 2025 @ 5:35/5:50pm. Before anything, I’m very unbiased. The food was great, our drinks were great, the only thing poor was the service. First I went to the window and paid $25 for 3 drinks and 2 sandwiches. When I went to pay, the first cashier told me my total and asked for the money. I handed her $2 for cash and told her the rest would be through card. I pulled my phone out for Apple Pay and she asked for my phone, took it and tapped it and gave it back. I ordered 2 Large strawberry refreshers and a small berry refresher. When I received my order the first time the cashier handed me, 3 small refreshers, instead of 2. I asked her if the refreshers only come in 1 size and she stated no. That’s when I reminded her I ordered 2 large refreshers and 1 small. I told her I will pay for them to be larges if I have to, that’s fine. She then tried restating I only ordered smalls until my passenger reassured me, I ordered larges. I persisted once again, asking her to just charge me for larges and make them larges. After this she turned away and the window had been closed. She re-opened them and another female worker presented herself. She told me it was only going to be one dollar extra for Larges, I said “that’s fine, I said I’ll pay already.” I gave the first cashier my phone again to pay for the extra charge. Then I only received one large drink. They closed the windows and opened them again and I said “I only received 1 Large. It was supposed to be 2 and 1 small.” Then another worker popped into the window with another small and he said that small, was my drink. I then reiterated I wanted 2 Large drinks and 1 small. So they restated that it’s extra and I said okay I’ll pay it. Then I handed them my phone again and waited to receive the large. After leaving I quickly seen I was charged 2 different prices for the same charge each time. I was charged $1.79 & $2.32 and was confused as to why I was charged two different prices so I went through the drive thru and they explained to me they realized they messed after charging me the first time and actually meant to charge me more. They went on to further explain that it was an accident between charging me for a small vs a large. The $1 upcharge was actually $1.79 but was only for a small upcharge. It didn’t make any sense because if you charged me $3.99 already for a small and add 1.79 for the upcharge or whatever, you get $5.78. So the second charge was $2.32…which again still doesn’t make sense because I was being charged 2 different prices for the same thing. Changing a small to a Large. The girl then showed me a large drink was 4.99 and my total came out to $5 and some change. So, not only did these workers not communicate, but were trying to argue back with me about changing my drinks to the drinks I ordered. I don’t know why they charged me what they charged me because of their poor communication and I never received a receipt either. I’m very disappointed and confused. Honestly Tim Hortons, I’ve got 6.5 years of coffee shop experience, if you guys need a hand I’m glad to apply. This was the worst customer service I’ve ever experienced and the employees should...

I went thru the drive a couple of Sundays ago and ordered my coffee, I've been to that location many times. This time it was the manager that handed me my coffee, the lid wasn't on it completely SO as he was handing it to me I spilled all over me, my clothes purse, wallet car, my steering wheel was dripping coffee, he didn't even offer another coffee or ask me to come in or anything, he handed me napkins cause I asked for more than the few he gave. Of course I paid for that coffee only for it to be spilled on me and all he said was sorry, unbelievable. I called corporate and supposedly "someone was supposed to call me to follow up" yah that didn't happen, I'm not asking for anything for free but he could've at least asked me if I was ok, or offer me another coffee, nope nothing. I'm never going back to that location and I told many people about what happened and they're not going either. Very bad customer...

Yesterday, I pre-ordered 2 ‘Take-12’ boxes of brewed coffee for pick-up this morning at 7am. When I arrived, I was told that they never received any message of my order. There was a worker there by the name of Sana…she was incredibly nice told me not to worry that she’d prepare them but it would be 15+ minutes. Her kindness should be noted above all else here…because the manager at the time was just plain rude and not willing to accept that I had placed an order. She kept telling me how she had never gotten the message and would have blown me off entirely had it not been for her way cool employee, Sana, helping me out. I stood in the store for about 15 minutes while Sana prepared my order. During this time, I overheard how rude the manager was being to her employees…so I don’t take her lack of professionalism towards me personal, but what I overheard was enough for me to never go back to that...