Tubby's Sub Shop — Restaurant in Shelby Charter Township

I wanted to bring to your attention an unfortunate and disappointing experience my husband had last night at your while visiting with our 5-year-old child. He specifically chose Tubby’s to share with our daughter how “Tubby’s subs are better than Subway.”

My husband placed an order for a sub with double meat and cheese, and the staff member taking the order confirmed it could be done with an upcharge. However, when the sub was served, it was clear that there was no extra meat. Assuming it was a mistake, my husband politely went to the counter to address it. Unfortunately, the situation escalated unnecessarily. When he explained that he didn’t receive the double meat he had paid for, the cook began yelling, claiming they “don’t do double meat” and insisted my husband had received what he ordered. My husband attempted to show the sub to clarify, but the cook refused to look, repeatedly saying, “I just cooked your sub; I don’t want to see it.” To make matters worse, the cook became aggressive, getting in my husband’s face in a way that seemed intended to provoke a confrontation—all of this happening in front of a child. This behavior was completely unprofessional, unacceptable, and frankly appalling.

Ultimately, my husband left without the issue being resolved, eating a sub that was practically meatless. While the quality of the food was disappointing, the real issue lies in the hostile and disrespectful treatment from your staff.

I hope you will address this matter promptly to ensure no other customer is treated in...

My dad and I went there on Nov 22nd 2024. We've been going there for years. I didn't get anything because I wasn't hungry. But my dad got his sub and asked if he could have a side of extra sauce. The guy wanted to charge my dad 50 cents for it. Never have we been charged with it. This guys name was Jordan. Well Jordan refused to give us the sauce for free and the other women there who we see alot kept telling him they never charge anyone for the sauce and to give him some. And I think a combination of my dad asking why Jordan was charging him for the sauce and the other women telling Jordan to give us the sauce broke Jordan. Randomly he started yelling at us saying to just pay it. And to get out of the store. And my dad wanted to pay for his sub but Jordan wouldn't let us. The women tried calming him down but he kept yelling at us. As my dad and I were leaving Jordan began yelling they he'll beat our asses and hop over the counter and stuff. I had to really talk my dad down because my dad wanted to go to the police department and report him for treating him becuase my dad just had open heart surgery and a couple good hits could probably kill him so he was scared. So it's not a bad place, food is good, but if you see this guy Jordan, don't ask for...

When i was in line. Everyone got waited on. But then when it was my turn I was told "I will be right with you" then I had ask for onion chips with my order & the person just made my decision & gave me plain chips instead. So. I told them that i had order onion chips & the workers all had attitudes because i didn't want the plain chips. In which case the people behind me got there order before i got mine. Then i went to eat my food & it was really hard "they left it on the grill way too long" & i took it back to them & they made me wait once again. once it got to me being waited on. "Now I'm curious if my skin tone made that difference between me & the other customers" but I will never go back to this place.. Bad Customer Service, Bad Experience & Bad Attitudes in a public place...