Dunkin' — Restaurant in Shelton

Traveling back home, stopped in this DD and noticed 2 customers complaining. I should've walked away then, but I ordered breakfast and coffees anyway. After 10 min, I was STILL WAITING. When I asked about the rest of my order, she said "my bad" and another person tossed my remaining order in a bag and walked away. Frustrated that they were so unprofessional, I complained & his suggestion was...I should return my order and leave! After waiting 15+ min for a simple order, I SHOULD RETURN IT? These young ppl have no respect for the ppl that patronize their location! It's sad that no one respects customer service enough to do better! I NOW understand how employees can get verbally attacked and assaulted & I have no empathy for them at this point! If Corporate doesn't train/teach them to do better, they will NEVER be treated w/respect by PAYING customers! They'll be treated exactly how they deserve to be treated when they don't take pride in their job and lack professionalism! No apologies, no respect & we're the ones keeping them in business! They were just a bunch of lazy gossiping young adults that caused their own problems bc they're too busy talking about their weekend activities to care about the customers standing in...

God, I try never to review fast food places because I don't expect much, but this place broke me.

This is the most convenient Dunkin on my commute, so I have gone here more times than I like to admit. In the 20-30+ times I have been here, I think they have gotten my order right less than five times. The order? A vanilla frosted doughnut, no sprinkles. Yet every morning, instead of that, I get basically and other kind of doughnut. It amazes. At first, I thought it was the speaker or my vehicle being too loud. So i started turning my car off to order. Nope. Still wrong. It is truly astounding how such a simple request is just consistently wrong. Then today I ordered my doughnuts not only were they wrong, but they were soaked. Not like condensation soaked, but like someone spilled something in the case and just let them sit in it soaked.

So I give up. I'm done having to correct my order and done getting whatever this is. There are Dunkins in the Plaza up the street and at the gas station towards Shelton. Just go...

I always loved Dunkin over Starbucks but since I moved out here I've tried this Dunkin 3 times and each time it's consistently bad. Today was the last time, so I went because my son likes the doughnuts there. I got a macchiato-the size was wrong and I let that go. Then I tasted it and it tasted like she started making a regular coffee, messed it up then added the espresso to not start it over. She was staring at me so hard to see if I noticed. I did. I just trashed it, I don't even want my money back. I'll drive 5 miles away from home for a better experience at another dunkin or just go to Starbucks. I'm over it. It's like the place hired a bunch of people on work release and didn't train them well. It's SO BAD, if I had to have coffee and gas, Id put gas in my car THEN DRIVE to another coffee place just to avoid the impending aggravation of a wrong/disgusting order. The owner should...