Arby's — Restaurant in Sherman

Made an online order for 70 worth of food for my family. Got there they handed us “our stuff”. Come to find out they didn’t put any of five fries or four order of cheese sticks in the bag. Looked though to make sure they didn’t mess anything else up. Long behold they didn’t make our double burger, they only made it a single and still messed up the topping. Went in to let them know everything just for the manager act like we were trying to pull one over on her saying “then why does it say double” she’s obviously blind and illiterate as well. Not only did the order say double but so did the sticker on the burger. So she finally decided that was enough to add the second patty, but not before completely disrespecting the server in front of us. She should have waited till we left and the did all that and with more respect to him. Then they messed the burger up a second time, and forgot a set of fries. Who place is a mess, everything was slopped together and they supposed to have the meats but hardly had any roast beef on anything. Don’t waste your time at this location. It use to be a good spot now it’s just...

We were really hoping that this visit would be better. Lately the service at this location is horrible. Tonight at the drive through our selections were not read back. We were told they were out of tea but we were not told they were out if Dr Pepper until we were at the drive through and asking for our second drink. Then we were told no Dr. Pepper products. Neither the girl working the intercom nor the guy working the window said Thank You. Even after my mom had told them Thank You. The guy just walked away from the window with out any courtesy. Have a nice night come again goes a long way. . This location needs to freshen up on their customer service and manners while dealing with the public. Our local Denison location employees are always extremely nice and ask us what else they can get for us. The girl at the Sherman branch is very short with customers on the intercom just simply asking What else several times in the very short transaction.?And not really giving an opportunity for the customer to confirm their order. If I could give 0 stars I most...

I've had mixed reviews here. I've had some visits where the drive thru person was so nice, the order went fast, the food was great. Then other times they took forever and were rude about it. I've now had two different times they messed up my order. The first they did fix it with no problem. That time I hadn't left yet. This time I ordered on the app. I ordered two of the new steak bowls on the app, I go on my lunch break so I don't have a lot of time. I notice the bag feels light but the bag is sealed with a sticker and there are people behind me so I just had home. I notice they gave me just the steak nuggets, not the bowl with the Mac n cheese even though I paid for two bowls. I call, he says he'll write my name down so I can come back. I was on my lunch break so I couldn't come back. He goes what do you want me to do I can't bring it to you.. I tell him you could offer refund... he just asked me for my name and number and that's it. Not even an apology, just a rude smart...