Catrina's Cocina & Tequila Bar — Restaurant in Sherman

We come here often/weekly food is always good tonight wasn't we ordered like always but forgot to say no cheese when the food was brought out I told the server we didn't want any cheese we didn't know it came that way we always order and it never did maybe it was our mistake. But she sighs takes it back comes back with a menu and says check what you ordered to see if it's what you want I thought it was rude but assured her this is what we wanted she then sends another server to ask what exactly came in the combo we ordered. I was upset because of the tone she was using and the fact she sent another server to the table. So I asked to speak to a manger seconds later here she comes with a man serving the food I said why did you send her over? (It was so simple no cheese) I thought) she said well I wanted to make sure it was right so I said then why did you re order if you didn't know it was right and she went back on her word saying she did know I was frustrated and said no I want to speak to your manager the tone the service everything was BAD she gets loud and says "is this not what you wanted" I said it is but I would still like to speak to your manager she then takes the food and is yelling at me at this point saying why do you want to talk to them is this not what you wanted this is what you ordered so do you not want to pay another server stepped in and had to pull her away from the table because she was screaming at us and I never once said I didn't want to pay I was very shocked at how I was being treated for a simple mistake.... Over CHEESE! like seriously? The manager (Donnie) came out and she came with him and I said I didn't want to speak to her anymore. she was rude saying she was going to stand there I then got loud and said leave we do not want you here any longer the manager then makes her leave assures us she will be sent home and fired that they have been having trouble with service and gave use coupons I guess not thinking we would come back but we did this week now I had originally made a good review but to go back this week and the girl is still there not our server but didn't get fired for yelling and having to be pulled away from the table is crazy. She stood in the walk way staring at me and my husband for what reason I'm not sure there was no one else eating in the section we were in it was just us so anyways long story short avoid this place we will not be coming back they lost a weekly customer / high paying customer I've had my baby shower here I've had so much done here and will not be recommending it to anyone in my family. Do what you will with this info her name...

Honestly, if I could give zero stars I would. I excitedly recommended this place for a date night tonight with my husband. I had eaten here awhile ago with my aunt and it was delicious so I wanted him to try. From the get go the service was extremely slow despite the restaurant not being busy. We then ordered a shrimp cocktail and both of us had to spit it out because it was SO bad. We physically couldn’t swallow it because the fishy taste was so overwhelming. It ruined the rest of the meal for us unfortunately. I was really concerned about the shrimp being bad and them serving it to customers (because who wants to be chancing food poisoning) so I said something to the waitress. I was not asking for it to be taken off our bill & I said I would still pay for it I just mainly was concerned they were serving shrimp that was NOT good. The waitress apologized but then proceeded to have the absolute RUDEST manager? (Not sure who she was really) come to the table to question us. She literally came straight up and got in my husbands face and started berating him on why he didn’t like it?! She raised her voice and rolled her eyes and stomped off. I know she was being hateful because the item was taken off our bill (by waitress not us) but it was very unnecessary. It’s a wonder she caught me on a night where I didn’t feel like getting heated because I do fear based on her attitude the cops may have had to been called. We still tipped the waitress 20% even though I regret that now. Needless to say we will NEVER be back. I’ve recommended this place to friends as well and I will make sure everyone knows this is not a place to go. They do not value their customers and again the shrimp tasted like it had gone bad. As someone also mentioned in another review flies here are HORRIBLE so I’m sure it’s not sanitary either. Just avoid this place and...

I used to love this restaurant and eat there every time I came into town to visit family. But my last visit was so bad that I will not be back again. There were a lot of problems. First they've changed their menu and the prices have gone up significantly. It feels like a rip off eating in there. Second, we had a really hard time communicating with our waitress because she does not speak English and we do not speak Spanish. We asked a couple questions about some of the dishes and she just could not answer and/or we could not understand what she was saying. There was a male server hovering nearby watching the whole interchange who speaks excellent English and who would not come help translate despite me trying to beckon him over. That was really frustrating. The hostess was also rude. No one was in there besides our table and two others because it was an off time, but she stayed on her phone texting and did not help when one of the handicapped people in my party was having a difficult time getting in and out of the front doors. There are two of them so I had to scramble to get the one and then scrambled to get the other while she just looked on vacantly from 5 ft away with her cell phone in her hands. And the final straw was the place was full of the big black house flies. Full of them. It was hard to eat and felt like we were eating outdoors, but no, we were inside. Conditions like that are not sanitary and I don't want to know what that kitchen looks like. I can confidently say I will never be back to this restaurant unless they do a complete overhaul. And it's really sad because I've been there a dozen times over the last 5 or so years and I used to really look forward to...