Chick-fil-A — Restaurant in Sherman

09/05/2025 ordered breakfast burrito with the hashbrowns on the side and NOT in burrito and the casher clearly typed it in but came out with hashbrowns in burrito. They remade the burrito but when i asked about the hashbrowns on side she said the manager said they were in the box with the regular order which clearly they werent because they were in the burrito!

09/04/2025 complained in app about 9/2 issue ... wont actually let u complain just replaces item which was fine with the sandwich with crusty bun but other didnt need replaced just the issue addressed. Tea had already been fixed. Went to order the replacement sandwich and it made me take with american cheese which was the original problem that i ordered with pepperjack. Then had lettuce but no tomatoes.

09/2/2025 @6:12 pm ... multiple issues... service was very slow, order taker did not listen ordered large tea he entered med, spicy sandwich was supposed to be NO PICKLES, reg sandwich was supposed to have pepper jack cheese and no lettuce. Get to the window and tell the guy was supposed to be large tea he says it says med. i tell him i will pay the difference ... he keeps arguing about it. Finally goes to fix it just brings it out and say have a good day! I get home and the bun on the spicy sandwich is all dried out like it was sitting with the package open for awhile! The bun is not even edible!!!

5/13/2025 i need to date these because apparently it wont let me start a new one. The food today was alright! My complaint is that they can give me handfuls of sauce when i ask for specific amounts (actually LESS than what they say they are allowed to give) but when i ask for ONE extra at other times they say they are not allowed to do that! Going to share pic if it will let me but if not: we got 2 meals asked for 2bbq 1 jelly 1 ketchup and 1 cfa sauce! We GOT FIVE jelly THREE cfa sauce TWO bbq TWO ketchup and TWO salsa! Why cant they just give me what i ask for? I dont need the extra plus it would save then money!!!

9 months ago: Food would have been great except i asked for pepperjack cheese not american and NO PICKLES! I could live with the wrong cheese but i hate the pickles on there! Yes i can take them off but you can still taste them! If this was a one in a million issue i wouldnt even fuss but its like they are in such a hurry they dont even listen! I have talked to Rob about these issues in the past and all i got was excuses about how they are so busy .... well if you cant get it RIGHT then maybe you need to be...

This is a picture of me and the delicious chicken that will eventually be made into a great chicken sandwich. And I wrote this ORIGINAL song for him

Listen, baby, Ain't no mountain high Ain't no valley low, Ain't no river wide enough, baby If you need me, call me, No matter where you are No matter how far, Don't worry, baby Just call my name, I'll be there in a hurry You don't have to worry 'Cause baby, there ain't no mountain high enough Ain't no valley low enough, Ain't no river wide enough To keep me from getting to you, baby Remember the day I set you free I told you, you could always count on me, darling And from that day on I made a vow I'll be there when you want me some way, some how 'Cause baby, there ain't no mountain high enough Ain't no valley low enough, Ain't no river wide enough To keep me from getting to you, baby Oh no darling, No wind, no rain No winters cold can stop me baby No, no baby, 'Cause you are my love If you ever in trouble, I'll be there on the double Just send for me, oh baby My love is alive Way down in my heart Although we are miles apart If you ever need a helping hand I'll be there on the double just as fast as I can Don't you know that there ain't no mountain high enough Ain't no valley low enough, Ain't no river wide enough To keep me from getting to you, baby Don't you know that there Ain't no mountain high enough Ain't no valley low enough, Ain't no river wide enough Ain't no mountain high enough, Ain't no valley...

Well… I love Chik fil a, but dude…. The service is HORRIBLE at this location. Absolutely NOT CFA standards.

It started with the rude girl who was outside taking our order. She interrupted my wife every time my wife opened her mouth to order. I get it, management makes them work outside in 95 degree heat, but don’t be rude to the customers. It is weird that they have perfectly functioning drive thru tech, but they still make their people stand outside…

After little miss interrupter girl took our order, when we picked up our stuff, another unpleasant worker pushes the food at my wife so fast that she almost punches my wife in the face with the bag… seriously?

Then we park to eat and find out that they forgot part of our order… so I go back inside and wait like 3 minutes before anyone even acknowledges me. No apology, I just get my stuff thrown at me again…

When we finally get to eat, our wraps taste like they didn’t even wash the lettuce. Like … gritty… like we’re chewing on dirt… freakin awful.

Chick-fil-A should come to this location and get it back on brand. It is clearly a management problem as the whole place is out of whack.

Really really...