Jimmy John's — Restaurant in Sherman

I love me a Jimmy Johns sandwich. Due to the excessive heat my area my fiancé and I decided to to into this restaurant and have lunch together. We went in wearing masks and sat in a corner away from everyone before removing them. Our sandwiches were promptly ready and correct the staff was polite. Thus the 3 stars. Now why only 3. While we were eating a gentleman who seemed to be the manager came in with no mask asking why the trash was piled up by the door and exhibiting his displeasure with that fact. Immediately a female associate proceeded to take it out. While she was doing this the man I assume to be the manager began to touch food, registers even moving bread from the proofer to the oven bare handed thumbs touching the bread without mask or washing his hands. He then proceeded out with a order again without washing his hands to deliver it. At this time the associate that took the trash came back in and carried a 10 min conversation with a coworker without a mask or washing her hands then without washing her hands still got a open topped drink and wandered around the food prep areas maskless and gloveless and hands unwashed. She then still unwashed gloved up and masked up to take a elderly customers order. Besides violating current Covid 19 measures this location has employees and leadership that take risks that I would have written people up for were I still in food...

Update: The owner reached out to us and did everything she could to make it right and left us happy future repeat customers. She even cared about the ranch lol. Thank you!

Been a JJ customer all over the country for almost 15 yrs and have never had a bad experience or a wrong order until this location. Placed an almost $50 order through app and was asked to pay again when I went to pick up, they made us prove to them we had already paid. Then for the first time ever our order was totally messed up. The one sandwich we asked for no tomatoes was loaded with them and every other sandwich only had like 1 half of a tomato on them. No xtra bacon, or ranch as ordered and my husband said his usual seemed to have much less meat than it was supposed too. My kids sandwiches were totally wrong and mixed up so I had to deconstruct and reconstruct them in the car. We usually love JJ but wont be stopping at this location again. It’s a shame, but no matter how good a chain is it’s only as good as the employees working there and Im not sure what the...

Came in around 3pm today, the store was empty. The front counter person took my order after I stood there for a few minutes. I wasn’t greeted or said hello to… my order was made, average quality at best. While eating, the employees in the kitchen were bickering about prep work, cursing, yelling, and complaining to each other- not a good look.

This place has gone down hill fast. I sat at the counter and looked out the window to see the railing to the walkway covered in bird droppings and an over flowing trash can with no lid. This is basic restaurant cleanliness but was missing. The men’s bathroom had a cracked sink and looked like hell…. $14 sandwiches should at least buy better maintenance.

I think there was a manager at the store but obviously not setting the right expectations. Last time I...