Matty's Grill and Pancake House — Restaurant in Shorewood

Service was fine - I ordered hash browns with cheese on them and they came out with no cheese - which was fine - accidents happen. I was brought out new hash browns with cheese that were barely cooked 2 minutes later and the server required me to pick up my plate and scrape the incorrect hash browns on to the plate that she brought out - after being a server for almost 20 years - I would never have done that - just looks bad - what are you going to do with them? The food was so greasy that when I touched the plate I had grease running down my hand. Tried to use the pepper shaker and then opened it to see what the problem was since nothing was coming out and it was caked with what looked like grease and mold on the inside. The food used to be really good and now you couldn’t pay me to go there and eat for free ever again. The place is run down and looks like it was decorated by a 1st grade classroom. The last few times when ordering from there got incorrect food and food was missing - this place is absolutely disgusting! Glad I took the time to go there and see what actually happens on the inside -...

Food is good, service is good. Seems quite expensive for a couple to spend over forty bucks for breakfast. Coffee $3, tea $3, and forget ordering a side of bacon without selling your Tesla first. Then they sneak in another $1.66 for using a credit card. Ridiculous.

In response to your reply: Charging and extra fee is not an "industry standard". My wife and I eat out quite a LOT and trust me when I tell you, this charge is not a regular occurrence on my bill. It is rather quite rare. Yours came as a surprise.

Breakfast was coffee, tea, a Farmer's Skillet (I think that's what you called it), & French toast with strawberries plus a side of bacon.

The side of bacon was ?four? thin strips that we paid nearly what a pound of bacon cost. Tea and coffee were 3 bucks each.

Our bill was $43 excluding the tip, but including your "industry" standard fee of $1.66 for charging on my card. I ran a business, not food but auto repair, and most people used credit cards. It was considered a cost of doing business. With your pricing I would think you could...

Every time I order a veggie skillet from Them I’ll beg them to make sure there’s no meat, and everytime there will be meat in it. After a few months of not coming I decided I would try it again. I asked the guy that answered the phone is it possible for them to use different utensils. I explained to him exactly what I stated above about the meat. He said I can’t be in the kitchen with him cooking your food but I’ll make sure. I asked him how are you going to make sure because usually the meat is on the bottom. He said “oh my god. What do you want me to do”. All I wanted was the reassurance and assurity that he would ask that different utensils be used. Because one of the times the chef told my waitress after I sent the food back. She’s really sending this back for a few tiny pieces of meat. They don’t seem to care to accommodate their plant based customers. I will not be spending time or money at this...