Chick-fil-A — Restaurant in Shrewsbury

I am extremely disappointed and just honestly disgusted with my experience yesterday 7/1/24 at this location. My husband & I went through the drive-thru to order an 8 piece grilled nuggets and a tiny cup of whipped cream as a last meal for our senior dog Chico. You see we were headed across the street to the Mason Dixon Animal Hospital to have Chico put to sleep. He was almost 14 years old and battling heart failure. He was our son, he has been in our family since the day he was born. All we wanted was to give him something he loved for his final meal. We were greeted by a young man that took our order for the nuggets and I asked if it was possible to have the smallest cup of whipped cream and told him the situation. He seemed puzzled and I said I would just ask at the pickup window. He said no I will call on the radio. He did and after a minute said they aren't responding. I said its ok I can ask or if I need to pay for it or order a milkshake and just get the whipped cream. He scanned my app and told me the total of $11.39! That was the total for the nuggets and a milkshake! I was already pretty upset and baffled at the total. We get to the pickup window and I am handed a medium sized bowl of whipped cream and the bag of nuggets. I was in shock at this point and said to the young woman that if i were having to pay for a milkshake that we will take the shake and he can lick the whipped off of there. I explained what the request was about and she did show empathy about his soon to be passing. She proceeded to then grab a milkshake and handed it to us. Look its not about the money at all, It's the simple point that a little compassion and decency would have went a long way! You would think that a large well known and very profitable company would of been able to afford to give a thimble full of whipped cream as a kind gesture to an old dying dog. Or at least offer any other solution. But $5 and change for a full milkshake.. Geez like even offer a refund or something or charge for a lesser item or here's a thought BE KIND and give it to us and show some Compassion! Other companies have things in place such as Starbucks with the pup cups. We frequent Chik-fil-a very frequently and honestly after this situation we will no longer ever support or patron another location ever! You all could of done better plain and simple and my money does not support greed or unhuman companies! I I will say this your company can certainly take a lesson from other companies. Today I had to cancel the Auto-Ship through Chewy for Chico's heart medicines, not only were they super supportive and sweet they simply asked me to take the meds that were just literally sent to us only a few days ago that were not even opened to a local pharmacy for them to dispose of. The Rep that helped me also issued a full refund for the recently shipped meds. Its the littlest thing that they did out of RESPECT that made me smile in this awful time of grief. I can say I am extremely disappointed in your company. I rated the food accordingly but the other parts I did not want to even give 1...

I went through the drive-thru and the food is always really good it's always hot the fries are fresh it's always goes through pretty fast but usually the only reason I gave service before this time is because I was in one lane and the people that were behind me there was two lanes at the drive-thru we're going around me and to the other lane and getting their food before me and getting their order and their food before me! So, I THEN had to wait for eight cars that were behind me to order and get their food before I could even get mine because I apparently chose the wrong lane and there were people outside will take an orders and then there was one that look like he was supposed to be observing or something but I made myself very clear that they're going in front of me, They're going in front of me, they're going in front of me! Only 2 B completly ignored!!! They just completely ignored me! Then, I told my person that took my order she's said, "Well, how would they possibly get in front of you" ? I said because there are two lanes and I obviously made a mistake of coming in this Lane where you had one person who made some kind of humongous order or had no clue what they wanted or never been there in their whole life or something I have no clue where they were there for a half an hour and how it cars could come in on the other lane like I'll never pull ahead into a lane again until I see one actually moving forward...

I want to buy dinner for my son after work tonight through Shrewsbury chick fil-A. When I into driver way up to waiter was registering an order. There were two cars in front of me that had completed the registration, and I was the third one. There were no cars waiting behind, and I was the only one waiting. When I opened the car window to prepare for the order, the waiter didn't even look at me and left directly. When I arrived at the automatic ordering, I kept said:'hello' to the intercom, but no one answered me. For almost 2 minutes, no one asked me what I needed. Finally, a man asked me what my name was, and I told him that I needed: 4 chicken tenders and a large fri with extra chick fila sace. Because my English was not good, I specifically asked him: Do you understand what I said ? He said he knew, and then I repeated it. I asked him again, 'Do you know what I said He said yes!Then I asked again, i am ready He said, 'Yes.'. Then I continued to wait for food and pay the bill. The customers in front of me and those behind me have received the food they deserve, but I have nothing. The most critical waiter told me: I don't have any information about your oder! Although in the end, I still got the food I needed. But from queuing to the end, it took almost 20 minutes!Why do you treat me like this? Is it because I am an Asian face and because...