Pet Supplies Plus Shrewsbury — Local services in Shrewsbury Township

I went to the store to buy my new puppy supplies. One of the workers asked me if I needed help. I told her no, that we had adopted a new puppy. She asked me what kind. I told her it was an 8 week old German shepherd. She then went on to lecture me about how I couldn’t handle a German shepherd?? That they aren’t good family dogs (I had my 3 year old with me). And went on and on about how her boyfriend has a shepherd and they are hard to train etc. I don’t know why she thought that this was appropriate conversation but also, what about me gave the impression I’m not qualified to have this dog? What makes a person qualified to own a specific breed?? It was a bizarre conversation. She also could not read any social cues. I kept walking away as I was done with the conversation and she continued to follow me and talk down to me. I was so put off, I put everything back and purchased $200 of supplies at...

This isn't really a problem with the employees but more with corporate. I brought home a betta after inquiring on how often they change their water in those cups. Corporates policy is once a week.

So I sat some of the water aside to test after releasing my new Betta in his proper home. These are the conditions these poor fish are subjected to due to them being stuck in a tiny cup.

Their colors aren't correct due to this amount of stress the poor fish has been put through. I have this grief with most US pet stores.

At these levels you could almost buy a betta and throw him or her in an uncycled tank and he would still be better off than in that little cup.

Again, this is on corporate, not the individual employees at this location, they are all nice and just are not educated on Bettas due to corporate not teaching...

I would give them a higher star value after 2 or more visits. The reason for two stars; their opening week you were unable to get to ANYTHING, pallets filled with product were placed in front of ever aisle. You could not really shop for anything, stay closed if you have to, take the time to stock the shelves. Don't open and embarrass yourself. This creates a hazard for your potential customers and doubt. Glad you opened your store but mmmmmm. Keep trying maybe next week.

OK ALL, update since they have been open awhile, everything has gotten better. Clean, organized, and have supplies. I’m glad they have picked up and are creating a great store...