Buffalo Wild Wings — Restaurant in Sierra Vista

"To dine in or to take out?" I love Buffalo Wild Wings and will continue to dine with them. However, this location certainly could use some improvements. A lot can change over the years, both for good and for the worst, and this Bdubs certainly hits the mark on that statement. When I was here 4 years ago, this Bdubs was the place to be almost everything weekend, whether it was to spend time with friends/coworkers or to just enjoy a nice meal. After returning to Sierra Vista after those 4 years, this establishment has certainly taken a step down from the pedestal it once stood on. The biggest change coming from the environment. I find myself wanting to order takeout rather than dining in. Most of the employees (unintentionally) give off a "I don't care" and show a lack of care for not only the customers but also the restaurant itself. The best way to describe this feeling, once you walk through their doors, is unwelcoming. This wasn't my first time dining at this establishment over the past year, but this was a good time to conclude my visits and publish my review for BWW. The overall quality of the food (at this establishment) has seen a noticeable change as well (in my professional opinion). There are times when the wings are extremely dry or extremely soggy, with it being rare to find that sweet goldilocks zone. I've haven't had too many issues with the staff (servers), but I have had to flag down other waiters/waitresses for refills or if there was something else I needed. All in all, I love Buffalo Wild Wings and is a great place to come and get a good order of wings. Do I plan on continuing to dine and support Bdubs? Yes, but maybe not this one. If I find myself wanting Buffalo Wild Wings, while in Sierra Vista, I'll most likely turn to placing a takeout order or...

On walking in we find that the entire facility smells like alcohol was spilled onto the carpet, repeatedly, and the carpets were never cleaned. There's something to be said about the smell of stale alcohol that is nausea inducing. Nevertheless decided to carry on. There was no one at the front so had to wait a couple minutes to be greeted/seated. Seems like they would have more robust staff on the weekends, but alas that was not the case. Our order was taken with relative speed, but then came the wait...I put my head down and literally fell asleep while waiting. Then upon waking, an unknown period of time later, motioned the server over and she stated, "oh I'll go grab that for you", referring to my order. This indicated that the food had been ready for some time and was just sitting there, and the server knew this and yet allowed us to wait while a stream of new customers were seated and served ahead of us. Then came the food - I am a fan of bone-in wings with lemon pepper seasoning, but correct me if I'm wrong in that the seasoning is supposed to be on the wings rather than the majority on the plate. It's dry rub, not dry chicken, however in this case it was the chicken that was very dry. My only solace was the copious ranch sauce that I slathered the wings in to make it edible. Also, for some odd reason, there is a basketball in a display case...in the kitchen. Will not be...

Edited review: you offering me an order of wings to forgot the ridiculous way i my self and friends were treated isnt going to help. I called corporate to file a complaint. You can keep your wings im good off of your horrible establishment... hopefully they look at the cameras and see how poorly we were treated for no reason. Also its very shady you guys were only charging cash for that boxing fight. We walked in and were told nothing after we sat down and ordered our food we were told that we needed to pay ten dollars cash or else we could be escorted out by the police... what the actual heck! How were we suppose to go find an ATM after we had already ordered our food and started drinking. Absolutely ridiculous!! Such lack of communication and professionalism..... good riddance.... ......... The worst absolute worst customer service I have ever gotten by the general manager himself. Who was having a bad day and decided to let it out on all of us. He said if we didn't like how he approached our table yelling that we could leave or else he would call the police to escort us out.... While I was sitting there in complete shock by being talked to like that.. a complete disaster I will never ever be...