Moe's Southwest Grill — Restaurant in Silver Spring Township

We used to like this Moe's. Always greeted cheerfully as we entered. Food always good. Always seemed to be several people in line. Last night we went in after not having gone for quite a while. The place was empty. No pleasant greeting from staff....not even a smile. The person making our burritos kept mumbling quietly every time we asked what the meat options were. The machinery was loud, his coworkers were talking behind him, and there is a plastic sneeze guard. After having him repeat the meat options 3-4 times with no increase in clarity or voice volume, I gave up & pointed to what looked like chicken. (I was able to confirm they no longer have carnitas, which was shocking. That's pretty standard at these places.) I started the same frustrating mumbling process when I reached the sauces & just said none after asking once. My burrito was just OK. My husband didn't care for his. The queso was also much thinner than it used to me. One of the two Coke Freestyle machines was out of order. Plasticware was in disarray, making me feel like all had been touched and rummaged thru. Hopefully not all Moe's have gone downhill...

I’ve been to many Moe‘s Southwest grills in various states and they have always been consistently good. I walked into this place and nobody said “welcome to Moe‘s”. The food looked like it had all been reheat it and had been sitting around for two or three days, which is not what I am used to when I go to Moe‘s. The one gentleman making the burrito did not understand what ingredients I want and what I did not. I was with several other people and when we sat down for our meal, I only ate the tortilla chips because I was afraid I would get sick from the Food. I figured it would be better to just throw my burrito in the trash instead of risk getting sick while I was traveling. The drink machine had about 70% of the choices were not available. The whole ambience just was not what I am used to at Moe‘s and I really felt like I was in some rundown eatery. I could not recommend this place to anyone. The $1.25 hotdog at Sam’s Club would have been better. The corporate office should...

I went here with my friend, who is of a darker color skin, and me, who is white. My friend was asked what she wanted and I got completely passed over and ignored. Instead the other gentleman took the next customer’s order while the original gentleman collected my friend’s payment, which I paid for, and never returned to collect my order. I walked away because this is unprofessional behavior. There was no further interaction between me and the individuals behind the counter, and when my friend pointed out the fact that they didn’t take my order, the gentleman didn’t understand. I’m sorry. I don’t know who you have managing and running this establishment, but they really should be more professional and functional than that. These men are racist. The establishment wasn’t even busy. This is uncalled for and I will be contacting corporate. Don’t come here. This...