Jimmy John's — Restaurant in Sioux City

We Placed an order for 2 simple sandwiches, and got the notification the order was received all was going well. After 45 min no delivery or update from the app I decided to call the store.

Whoever answered immediately got the manager involved for no reason at all. I just wanted an update on my order. The manager gets on the phone and immediately starts making excuses. The only two drivers they had were out on deliveries plus there was just a “buttload” of orders tonight and more deliveries! She even found the time to mention they do not advertise “freaky fast” anymore. After going through the excuses she went on to say,

“what do you want me to do?”

After hearing a MANAGER tell me about the lack of drivers and the “buttload” of orders I did get annoyed so I asked to cancel my order. The handling of this was just so unprofessional. Should it really take a hour for a sandwich? No, but things happen I do understand that.

Here is something I do know. It is 100% my job to pay the obscene price for these sandwiches and give the driver a little tip for making my evening easier. 100% NOT my job to provide customer relation tips/solutions for any Jimmy John’s manager. Since you no longer claim to be “freaky fast” anymore. How about you simply communicate through your app. Here is a fun example of what you could do!

“sorry your order is delayed although it won’t be freaky fast…it will still be freaky GOOD!”

Other places seem to provide this sort of thing without any assistance from me, and so should you!

To make and deliver a sandwich absolutely offers up challenges, but let’s be for real…it’s not rocket science.

Be better Jimmy John’s

Update- the owner called and was very sincere with his apology and plan of action on how to improve. I was treated with the upmost respect. The bottom line is they will get it right. No one is perfect, and all we can do is strive to be better. they did that today. Thank you Jimmy John’s for...

Only 3 stars because the food is good. Customer service not so much. Don’t know who answered the phone today around 11:45-11:50 but I always have issues with the girls/women who work. They seem to not enjoy their job and if that’s the case they should look for a different one where they don’t need to interact with people. I placed an online order for curbside pickup. After 20 minutes I called in to see if my order was ready since the online status was only set at order received. The girl who answered had no knowledge of this order so she asked around(not the problem). She said it’s for inside pickup, I said no curbside and she confirmed that but said I need to check in for future reference. When I started saying that I was getting an error that said my order isn’t ready and not to check in before they change the status to “Order Ready To Pickup” she rushed me off the phone and said “someone will be out with your food” and hung up. Sorry, but if there’s a potential system issue at my job or something I didn’t do on my side, I would want to know for future reference. The GUYS here have been great though. Last time one was leaving, saw my car and asked if I had placed an order because he remembered the make and model of my car on the order. He ran back inside and grabbed it for me and then left. THAT’S...

The phone operator did not listen. I ordered a double gut buster(basically 2 gargantuans with a dollar off) and got a double meat gargantuan. I clearly specified that my desire was for TWO subs and not double meat gargantuan durring the order? I spelled it out very plainly that the doubleGB is one long sandwich that is exactly the same as TWO gargantuans. If I wanted one sub with double meat I'd ask for a damn double meat sub. I paid $23 plus $4 tip for a rip off. I will be coming to the store to talk to the manager to ask for compensation later. It's ctoo close to closing time to go now. Plus I am(or was) mad enough to smack some one so.. (Woosaaa). I'm only this mad because I specified that I wanted it made as 2 subs. If that was a problem, I should have ben told right then & there. No excuses for the mixup this go round. $23 for one sub are you...