We've been to this location 6+ times since it's been open. We we're very excited to have a newer, closer location that wasn't in Walmart but the last few experiences have very much deterred us from going again. The first two times it seemed they were training and the manager and woman (who's first day it was) were both excellent. The service and sandwiches were great. However every time since we've run into issues. On each occasion since, the only employees on shift have been 2-3 teenage boys who could seem like they could care less about sanitation. Three times the boys have come back from a break and came right to the line to start making sandwiches without washing their hands or putting on hairnets. On one occasion the employee talked on the phone and made my fiancé's sandwich, switching his phone hand to his sandwich making hand multiple times. The next occasion the tea was dumped out and put up an hour before closing even though we were still eating and drinking. On the last occasion we came after a workout and there were 4-5 people in line. One employee was making sandwiches while the other one (who had a head full of curls) went from handling money at the register to making sandwiches on the line without a hairnet and wearing a baggy sweatshirt. Food from the employees breaks is always left on tables when we're there and the staff acts as though we aren't even there. We would love to frequent this location but won't be returning until there has been a...
Read moreMy family loves Subway but this location really could not care less about their customers. I've noticed this several times over the last 6 months, but today made it clear. Once, I arrived around 7:50 PM, the lights were all on and there were what seemed like friends of the employees sitting inside, but the door was locked. Someone came over to open it, but said they were closed. Another time I went in, I ordered 4 sandwiches and the person acted very annoyed with my large order.
Today I called at 11:30 AM and asked if I could place a pickup for a platter for 3PM today. The guy laughed at me and said NO! He said he was in the middle of lunch, didnt have time to take my order and was probably closing at 3.
I understand many places are understaffed and that it is difficult right now, but this place has not done well to treat customers like they care at all.
As a side note, I called Jimmy Johns in Fort Mill and they were happy to...
Read moreWorst subway ever. Came in and employees saw me but went to the back and started laughing and talking for a good 5-10 before coming out asking if I wanted to place an order. Only redeeming factor was the lady who took my order was polite and made my sandwich correct. The store does not accept coupons which is fine but I got to checkout and was using a gift card to check out. Owner was called to the front because they couldn’t figure out how to let me pay with gift card… owner took one look at me and my gift card and told me my gift card was not “secure” and that I couldn’t use it. The gift card is a subway gift card. Then he proceed to tell me I was trying to rip them off, and said if I wanted to use it I should go speak to wherever/whoever I got it from because it’s not secure. Whatever that means? (Bought the gift card from...
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