The Flat Greenville — Restaurant in South Carolina

SKIP THE CATERING. Catering is where they drop the ball...and dropped it twice! Fool me NO MORE! I called the morning prior to hosting a lunch to see if they would be able to make 40 box lunches. After keeping me on hold for a bit, the gentleman came back on the phone and said it was not a problem. I kept the order super simple...30 burgers with chips (not even fries), 5 chicken sandwiches, and 5 grilled cheese sandwiches. The next day, I went to pick up the food, not only did they not have the food ready for pick up at 1115am, but told me they called me to say they need "24" hours confirmation before any catering order. They called my office phone from a New York number. They didn't even call my mobile. I explained that I talked to the gentleman "23" hours before and why would we need to confirm again after that. Completely asinine! As I was leaving the restaurant, obviously upset, at 11:20am because I didn't know how I would feed my office guest in the next 30 minutes, one of the servers stopped me in my tracks and offered I go to Subway to try to feed my 40 guests. I was surprised she equated her "craft" meals to processed deli meat. Rubbish!!!

Personally, I have mixed reviews about this place. The way that the staff and owner handled their catering is what drives me to give them less stars. When The Flat first opened on Woodruff Road, I was pumped to see a local bar in the midst of chain restaurants. My husband ordered the burger and I ordered a special of Chicken and Dumplings. I wish they had said it was Chicken and Dry Biscuits because that's what was served. Dumplings are not biscuits and gravy...sorry. Either way, my husband loved his burger and selection of beers and we didn't have to venture downtown for a different kind of vibe.

We still continued to support them..even snapping and sending pics to our friends to give them a shot.

Last night, I had a hankering for a burger, so I ordered the classic. The burger was great although the bun tasted a day past fresh and it was really thick which threw off the bread to burger ratio. My daughter had the chicken fingers and fries. The chicken tenders were more like chicken breasts cut in half. They were proportionately huge.

The ambience is chill, relaxing and although it's set up like a bar, you completely feel fine with a baby or kids there.

Parking is usually a nightmare. One would assume that the restaurant is completely packed by the filled parking lot, but that's rarely the case.

I would like to see this little cool joint succeed especially because so many of it's predecessors have not. They just need to sharpen the pencils with customer service and...

Came in here at 9:45 on a weekday to get some food. I’ve never been here before, so I didn’t know the protocol when I walked in. No big deal, it’s a bar probably pretty simple: Either sit at a bar or sit at a table.

Went inside and walked around in a circle or two trying to figure out who to ask if the kitchen was still open. The 3 people near the back looked at me and looked away. No worries they’re busy chatting with each other, it’s just a bar I’m cool I’ll ask the bartender.

Couldn’t get his attention so I shot it over the patrons to see if the kitchen was still ooen. Without even looking at me CLOSES AT 11! Ok cool still open. Hey I get this is a bar I’m not looking for five star service… I heck I’m not even looking for three star service Lol. No biggie I sat down at a table.

Try to find a menu, there was none. No QR codes, nothing. As I looked around, I caught the eyes of the servers/workers with Flst shirts on (not sure they’re served), and they looked at me and looked away. So I waited for them to look back so I could get their attention… when they did look at me I went to give the “hey head nod” and a little hand wave. they just turned around and put their backs to me hahaha.

Hey, no worries again, thought maybe they were busy and having a really good conversation. I’ll wait and try to find a menu online. I’m cool and it’s just a bar, I can wait.

After several minutes of sitting there and not one single person acknowledging my existence after trying to get ANYONES attention - I just walked out.

Look I get it, it’s the end of 2023 and service at an eatery - especially a bar - is subpar these days. But seriously, lol,? Are y’all just hostile or did you have a really bad day at the same time at the same moment and all have the same attitude lol. Then I had a fight to even see someone’s eyeballs look at me lol this ain’t that big a deal, I just wanted to spend money 😂

Whatever no big deal. This place stunk like dirty mops and beer anyway, so I don’t need to go back. I guess I just wonder how places stay in business, but I suppose once you make your loyal group that’s all you need to cater to or care about. Screw the new people must be their motto. No worries, it was cold and smelled...

Listen up, folks! If you haven’t been to The Flat in Mauldin, SC, you’re missing out on a culinary experience smoother than a dad at a PTA meeting. This place doesn’t just serve food; it serves up happiness on a plate, with a side of “I might need to loosen my belt.”

Walking into The Flat is like stepping into a cozy, food-filled hug. The vibe is so laid-back, you’ll feel like you’re hanging out in your best friend’s living room—if your best friend also happened to be a gourmet chef. The décor? It’s like the restaurant read every issue of Southern Living magazine, then decided to throw a party and invite only the best ideas. Rustic wood tables, warm lighting, and just the right amount of vintage flair to make you feel like you’re about to have the best meal of your life—and spoiler alert: you are.

Now, let’s talk about the menu. Holy moly, it’s like a dad joke—full of puns and surprises! I ordered the Flat Burger, and let me tell you, it was so juicy I had to check if I accidentally ordered the fountain drink. The beef was cooked to perfection, and the toppings? Don’t even get me started! It was a flavor explosion in my mouth. My taste buds threw a party, and everyone was invited.

The fries were so crispy they could’ve been auditioning for a role in the next Transformers movie. And those sauces—oh, the sauces! They were so good I considered dipping my napkin in them just to keep the taste around a little longer.

But the real star of the show? The Flat’s customer service. The staff was friendlier than a golden retriever on a sunny day. They made sure our drinks were never empty, and our plates never went back with even a crumb left behind. I was half expecting them to carry me out on a throne by the end of the meal.

The Flat in Mauldin, SC, isn’t just a restaurant—it’s a food lover’s paradise where every bite is a dad joke in the making. So, loosen up those belts and get ready to eat like a king—just remember to save room...