Starbucks — Restaurant in South Euclid

This review is the culmination of many stops here, against my better judgement. Every time I’ve gone to this location and ordered a got drink I’ve had to either throw it away or return it. Before you think I just be ordering some complicated drink, I order hot chocolate. Non-fat, no whip cream to be exact. Usually they give me a mocha and I have to take it back. Today, they clarified that I did NOT want a mocha so I was pretty confident that I would get my order right. WRONG. WRONG. At first taste all I could tell was there was a lot of peppermint syrup and whip cream. Ok, I can let the whip slide, but the more I drink the stronger and sweeter the peppermint is. I ended up throwing it away when I got home. That’s when I discovered they gave me white milk with peppermint syrup and chocolate bits. No chocolate, no mocha or vanilla syrup that’s used to make “hot chocolate”. I was drinking peppermint white milk. I’m beyond mad and this time for sure was my last time...

It is 430pm on Wed Aug 17, 2022 I'm giving this place 5 stars even though they did not have the cookie crumples for the drink I was about to order. I'm a creature a habit so it's rare that I order anything new and being told that you don't have the one thing that makes a drink special... I digress. The whole point of this review is to talk about the attitude of the gentleman in the drive-through. Not only is his voice Warm and inviting, His demeanor is everything you want from someone taking your order and handing your drink. 10/01/24 I don't think the same person still works here but the service I received was still good. Whoever does the training at this starbucks deserves a pay increase. When there so many young people everywhere giving horrible service this place remains consistent. Thank you for the wonderful job you do. This is a very busy Starbucks and as a whole Starbucks customers are...

I am absolutely sick of this Starbucks location. It's always something. I am writing this review while waiting for my drink - I've been sitting here for 45 minutes. That's just absolutely unacceptable.

The design of this location is a serious problem - drivers try to squeeze past drivers in line, but there isn't enough room for that, and I just witnessed some moron with a trailer bang up a car in line.

Now, to be clear, most of the employees I've interacted with here are perfectly fine. Many are very nice and courteous. I don't blame them at all, really. I blame Starbucks corporate and I blame management.

The drinks taste bad these days and they're significantly overpriced, and that's all across the board in the United States.

But I will never go to this specific location again. That's a promise I'm making to myself after...