South Lyon Hotel — Restaurant in South Lyon

I really want to give this place 5 stars but there are issues. First off the food is great, the service is a touch below normal. As a foodservice instructor the management here needs lessons. First off, just because your place is new and your food is good doesn’t mean you don’t have to advertise or provide great service. It’s impossible to find their “special event” menus online or on their website. For example, Polish Night. If I had a nickel for everyone who said they’d wish they’d post their Polish menu, anywhere, I’d own my own island. 2ndly, we walked in to get a table. I’m handicapped and the “hostess” (I use this term loosely) says we’ll have a 25 minute wait because there is a group of six ahead of us that also wants to sit on the main floor. We were a group of five. So I look at the floor. No joke their were 4 table for 4 people completely empty. She offered to seat us upstairs. I looked at her and said, “Couldn’t you just put the tables together and seat us both?” She looked at me and “ I don’t know. I’d have to ask.” At this point I went to sit down. Smh. Eventually she put the tables together, but we chose to sit upstairs instead of wait for the Brain Trust to decide if they should put the tables together. Thankfully they had an elevator. Plenty of staff everywhere. When we sat down our server, while pleasant, had no idea what beers were on tap. And they didn’t have a menu. So my husband walked across the room to look at the board. It was also so loud that I thought she said they had Rogue One on tap, but she actually said “We have a Roak one on tap”. Ok. Roak makes a lot of beer. Could you narrow it down for me? Nope. She didn’t know. So my husband got up again. It was Devil Dog. I ordered it. She said, “we have lots of IPAs.”, but couldn’t name any but Labatt’s & Michelob. Really? Also she brought us regular menus on Polish Night. So we asked “Isn’t it Polish Night?” She said, “Oh yeah. Did you want Polish food?” We said yes, but we’d like to see the menu. She said ok and went an got our table of five one Polish menu on a sheet of paper to share. Let that sink in. Now, how much could it cost to make photo copies? Enough so we could maybe have 2 menus at our table? Not too much. But even if that is too much, you could laminate the menu and leave it on the table in the stands (they had stands that could support a laminated menu on our table). Our food came, our beers came and all was fine. I’m insulted by the pretentious behavior of this restaurant. They are full and doing great business, but you can always do better and owe it to your customers to do so. They are happy with mediocre and that’s the message they send. We don’t have to try harder because you’ll come anyway. I don’t think asking for staff that puts customers first, knows what their serving at the bar and from the kitchen, posts their menus and has enough menus is too much to ask from a restaurant. I really hope...

The biggest disappointment are the tables -- they're SMALL!! Sitting opposite, two menus overlap. Our family (my wife and I, and 5yo and 2yo daughters) really struggled to have 4 plates on the table...I can't imagine how a group would manage a pizza and a few entrees. A couple out for drinks and shared appetizer is really what this table of four is meant for. Service was meh. I was carrying our little one in, and no one thought to get us a high chair until we asked before the hostess left. There were no crayons with the children's menus. Soup of the day was nonexistent. There was no beer menu. All-in-all, just sloppy. Food was ok. My fish and chips -- fries were good, and fish was fried well, but the fish tasted almost tough, like a poor quality fish. Coleslaw was bland and dry. I got a side of bison chili, which was good, but forgettable. My wife liked her chicken wrap and the substituted sweet potato fries were good, as well as the dipping sauce. The kid's mac and cheese was pure processed cheese sauce garbage, but they liked it. The pizza was terrible, but again, kids were ok with it. Did not make me want to try an adult pizza. I know many people are knocking this place for not maintaining the character it had before the fire took it down. I can understand the owners wanting to do something different, but it just doesn't work. It was a stretch to differentiate the decore much from a Leo's. It just doesn't feel comfortable. We might come back again, but the magic is definitely gone, and hopefully its legacy as "the" bar in town can carry them through this rough patch. PLEASE get some larger tables! Or even a few booths for families. My lack of comfort at the table is making it hard for me to want...

I called for carry out last week for the first time. We have a newborn at home so going out is not much of an option right now.

I ordered the salmon dinner and my husband ordered the ribs.

I noticed the person taking the order on the phone was kind of ditzy and didn’t know the menu well.. she asked how I wanted the ribs cooked. When I asked if I could be upcharged to have a loaded baked potato instead of rice pilaf she asked, “so what do you, like, mean by a loaded baked potato?” (There is a loaded baked potato listed under sides on their menu) I explained they usually come with bacon and cheese but whatever they normally serve on their version was fine. The food was amazing. The ribs were perfect, fries even great after they got home and the salmon was cooked perfectly and had perfect sides. Delicious.

I have been thinking about it all week so we ordered it again tonight. Same girl, she asked me if I wanted something other than cole slaw with the ribs. I asked what the other options were and she told me there were none lol. My husband picked it up and the ribs had no bbq sauce with them and no cole slaw. The salmon was burned and with rice and the potato on the side was plain.

My husband called to see if he could pick up another order of ribs because if he just went there for bbq it would be cold by the time he got back. When he got there the same carry out person said “just so you know... these never come with barbecue sauce” with an attitude.

I had to point out the menu specifically says served with bbq sauce on the side and shows a huge picture of sauced ribs.

Won’t be going back. Dumb ditzy snotty...