Outback Steakhouse — Restaurant in South Strabane Township

My wife and I really loved the prime rib at this location recently and came back for it again but there was an unfortunate mishap in the kitchen, and they had run out of the prime rib and didn't find out until late into our meal on this recent occasion. I wanted to take a moment to leave a review for the service we received because the management and our server showed such compassion and understanding that we were absolutely floored by the experience. I would HIGHLY recommend this location, because they handled the disappointing circumstance with so much patience and understanding. My wife and I do not like to complain when the food comes out less than what we were hoping for, but the staff at this Outback location could tell we weren't happy and came back with one of the best Filet Mignon steaks we'd ever had. Just one bite and my wife's facial expression COMPLETELY changed. The staff at this Outback really cares about its customers and they made sure that we ended up with a meal we were really happy with despite circumstances with availability that were out of their control. I ended up with a new favorite after this experience, just an absolutely phenomenal filet. It was tender and juicy inside with a lightly crisp char on the outside, and bursting with flavor in every bite as it was cooked to perfection. Two managers came to check on us to make sure we were happy with the substitution, and we never really outwardly complained! I am truly floored by the experience of an entire restaurant staff that really cares about its customers. The food we ended up with really left an impression and the service was so outstanding that the entire experience ended up making our whole week feel better. It wasn't just good service, I really can tell you in all honesty that it was one of the best steaks I have ever had. I will be coming back for the Victoria's Filet...

We've been to this particular Outback 4 times over the last 3 years. I have finally learned it lesson and will not return in the future. We went last month for our daughter's high school graduation dinner, and it was a nightmare. It was a Thursday at 4:00, it wasn't a busy time. There were only a handful of other diners in the place. We had a party of 5 adults and 2 toddler's. Had to ask for a highchair, twice. Then had to ask our server to stop putting hot food and full glasses in front of a toddler, twice. Like warning me the plates are very hot and setting it right in front of a 2 year old. 3 of our meals were wrong or something was missing, 2 steaks were over cooked and we had to flag down a server who wasn't ours to complain about it after waiting 23 minutes for her to check back and see if everything was ok. Upon flagging him down, we learned that our server had to leave for a family issue and that we would get someone new shortly. We were still left with incorrect orders and nobody seemed to care that we were sitting there not eating for almost 30 minutes at this point. 10 minutes later, we get our new server and he starts taking plates and replacing the incorrect food. This guy is really good at his job, very hospitable... but kinda like dealing with a used car salesman at the same time. He talks so much and so fast that you can't get a word in, so why bother at that point. All in all, we were there for 2.5 hours with not very good food, half of what we ate was cold since we were waiting for so long. The manager came by and apologized. Certainly didn't take anything off of our $214.00 bill. I will not go back and it's a shame. We lived in Tyler, Texas for a few years and we frequented The Outback there...

I had the pleasure of dining at Outback recently and I couldn't be more impressed with the outstanding service provided by Shelby. From the moment I walked in, her warm and welcoming demeanor set the tone for a fantastic evening.

Shelby's attention to detail was remarkable. She not only took the time to explain the menu offerings with genuine enthusiasm but also offered insightful recommendations that perfectly catered to our preferences. Her deep knowledge of the menu truly elevated our dining experience.

Throughout the meal, Shelby's attentiveness was unparalleled. Our drinks were never empty, and she seamlessly anticipated our needs before we even had to ask. Her professionalism and courteous nature made us feel like valued guests.

What truly stood out was Shelby's ability to create a personalized experience. She remembered our names, engaged in delightful conversations, and ensured that every request was met promptly. Her genuine interest in ensuring our satisfaction was evident and greatly appreciated.

In an era where exceptional customer service can be hard to find, Shelby's dedication and passion shine brightly. Outback has truly found a gem in her, and I believe she exemplifies the gold standard of hospitality. I can't wait to return to Outback and have the pleasure of being served by Shelby once again.

Kudos to Shelby for making our dining experience at Outback truly exceptional. Her exceptional service transformed an ordinary evening into an unforgettable one. She's an asset to Outback and deserves all the praise for her...