Five Guys Burgers and Fries

Poor service from the general manager on down! I never rate this low, but when the service is bad I won’t be back! I called in an order of almost $50 for 3 burgers and fries and asked for specific instructions. Right before the guy hung up I heard a rude female in the background saying we can’t make the sandwich the way I asked. I bagged in and watched the interaction with staff. They seemed upset, so I walked in and as soon as I walked in that same female asked, “ are you Leslie.” No welcome at all just rude and disrespectful. I said yes and the general manager told me he wouldn’t accommodate my order. He said, “we don’t separate anything, but you can,” and proceeded to try to charge me for a paper bowl. I told him I shouldn’t have to pay anything extra, because they didn’t follow instructions. I also let him know I felt offended and for a customer to pay over 10$ on a double cheeseburger you would think they would try to be nice. He never apologized or addressed my Dissatisfaction! I told him since the burgers were not made correctly, I wanted a refund for 2 and I’ll keep one and fries. This GENERAL MANAGER TOLD ME ILL REFUND ALL NOT SOME! The AUDACITY!!!! I told him since he doesn’t care about me as a customer; I didn’t want anything and left! I’ll never send anyone to this location again! He’s a poor manager and his staff has his awful spirit!