Potbelly — Restaurant in Southfield

I love Potbelly and eat there all the time. But today I didn’t feel treated equally. I had a mobile order that I went to pick up and they were very busy so the order took way longer than expected. There were quite a few other people waiting for their food as well that also took a long time. One lady got upset and just left. The others once called for their food were given a coupon for something free on their next visit for the inconvenience. I’m not the type to speak on racism however I felt just that. The 5 people who got called before me for their food who also waited a long time and was given a courtesy coupon were Caucasian. When I got called for my food. I wasn’t upset. I understood they were busy but I didn’t get a coupon for my inconvenience. Not that it mattered but I expected to be treated equally. And immediately I thought “ was it because I was a black woman”. I’m not calling anyone racist that works there. However it hurts and I felt really bad that I wasn’t offered the same courtesy as the others. I pray no one else have to experience that and feel how I felt. It’s a...

This is the second time I've ordered Potbelly from this location and it wasn't ready for pickup. This time, I ordered a sandwich with tomato and an oatmeal chocolate chip cookie. What I got was a sandwich with no tomato (I know they didn't run out bc my husband's sandwich got the tomato on it) and a double chocolate cookie. In addition, when I walked in to pick up my order, the bag was on the back counter. I let them know I was here for my order, an employee taped it up and then just walked into the back room without a word, leaving me completely alone in the restaurant for 5+minutes. This was already 10 minutes past when my order was supposed to be ready. Finally a different employee came out and I had to request again for my order to be given to me. For how few orders they get, I'm amazed at how slow they are, the mistakes, and the lack of...

I'd like to start off by saying I've had bad service and have NEVER left a negative review... This place is sooooo bad. We ordered off their website (not door dash).... for a meeting. Food never showed..... called an hour after and was told to take it up with door dash.... we explained we did not order through door dash. They said they would call the delivery driver and call us back.... which they never did. Called again they were so rude and hung up on us....... went up to get our order remade... took forever and NO JOKE 5 out of 8 meals were wrong.....and i don't mean wrong like it had onions on it.... i mean like completely different sandwiches..... like i ordered a turkey and got a chicken salad..... I'm a big potbelly fan but this location is a mess.... Potbelly should be embarrassed. rude and terrible service.... you...