Jersey Mike's Subs — Restaurant in Southlake

I order my sandwiches from this Joe’s 4~5 times a month but never had anything to complain about until today and, the funny thing is, it was my first time using rewards for one of the sandwiches that turned out to be just plain horrible.

Maybe they have special instructions for sandwiches being ordered on rewards?! I am not sure but the bread was very dry, like it was days old and, the lunch meat and all things that go in the sandwich were only about half of the normal portion.

I called to speak to the mgr about the incident hoping it could be addressed since I live so close by and didn’t want to change one of my favorite go to places for sandwiches.

I guess my expectations on their customer service was too high because the mgr never followed up.

I will need to find a new sandwich place!!!

• The mgr called the next day after I submitted my review. She sounded sincere about addressing the issue. Maybe I'll give it another shot...*

Gave it another try two days later and things haven’t changed much. Probably will not be going back. Yes, Jersey Mike's next to the Bicentennial Park is the location that I am talking about. Like I had mentioned, I live so close by but I haven't been back since giving your guys a second chance. The mgr had mentioned that maybe it was a new employee who made the mistake but something is definitely wrong if it can't be corrected.

I certainly appreciate your reply. Hopefully things...

I had a great experience when I went to this store. The owner was very kind and sweet. She treated me like an angel and I loved that. The person who made my sub was awesome. He asked if I wanted my sandwich mikes way. This was my first time coming into a Jersey Mikes, so I had no idea what that meant. The man kindly explained to me what mikes way was, and I said no I want that Cancro’s way. He had a nice chuckle at my joke, then he proceeded to chug the oil and vinegar bottles then puked it on my sandwich. After that he grilled my sandwich and then took a bath in the pickle bucket right in front of me. I was more than satisfied with my sandwich and the service from this fine establishment. 10/10 would recommend. I will be...

I was having problems with the app. So I was not able to place my order through that. When I placed my order by going to Google and doing the order online. After pain I realized I had paid more money than I had I’ve been able to use the app. I immediately tried to call the store. To find out how to cancel the order. After five phone calls of getting straight voicemail. And the voicemail box is full so you can’t leave a message. My son picked up the order and I was stuck paying the extra money. I tried to call after the voice mail is still what’s picking up and you still can’t leave a message. I would appreciate hearing from the owner of the store. As I called corporate and was informed it is...