Dutch Bros Coffee — Restaurant in Spokane Valley

Last month I came through the Sullivan Dutch Bros to buy 12 gift cards for a large company and their employees that have birthdays in Jan. The gal that helped me was super nice. This time, I came back and it was a different experience. This girl today seemed a bit irritated, I asked for gift card sleeves and she said that she only had a few and didn’t want to give me 11 (the amount of gift cards I purchased), she wanted to save some for others. First, not my fault they don’t have enough sleeves for their gift card sales. Then she says, can I give you 10? I said sure. She gave me 7. I said “but this isn’t 10”. She pulled a funny face, and said “ok fine” and gave me 3 more. I won’t be back next month to purchase any more gift cards from DB because of the Blonde gal working the window today at 3:10. I will give a different coffee hut a try and see if they are happier to receive...

The girl with brown hair is pretty rude. I ordered a grasshopper. At every other coffee stand that is white coffee latte, with creme de menthe and white chocolate. It is modeled after a grasshopper cocktail. Ŵell dutch bros likes to be quirky and instead makes it with dark chocolate. When I called out that my drink was wrong the girls response was "that's how dutch bros does it" and that I should have ordered a ninja instead. When I tried to explain what I was expecting she reiterated her answer of "this is how we do a grasshopper". It wasn't until I was pissed off that she offered to remake the drink and at that point I wasn't exactly excited to get anything from dutch bros. The problem isn't that I recieved the wrong drink but the girls attitude is...

Excellent service always. Routinely good iced mochas, but their London Fog needs work (both hot and iced…I bought one of each and added tea bags). The earl grey tea is sub-par and the noticeably cheap syrup tasted like chemicals (nothing like vanilla)—it gave me a sore throat. They didn’t have lavender syrup. (Nearby competitor has outstanding London Fogs). Thankfully, Ryan C. redeemed my poor experience tonight with outstanding customer service and made things right. This review would have been 3 stars, but Ryan’s professionalism and wonderful personality bumped it to 4, as did the always excellent 5 star service I have received at each visit. The atmosphere gets 5 stars as well. Always clean, bright and cheerful. Love...