Subway — Restaurant in Spokane Valley

Edit: I went in and got 2/3 sandwiches I had ordered but the manager was beyond rude!! Claiming she did not hang up on me but jokes on her because all my phone calls are recorded and you can literally hear her say “ok bye” and nothing after that! I told her I contacted the owner and she said great thank you so much. Extremely stuck up. I felt extremely discriminated against especially because she was being extra friendly to the 2 guys that were in the store. Will never ever go back. I can’t even explain how pissed I am at being treated this way. I would appreciate an apology but I doubt the manager even knows how to do that. Seriously should be ashamed of herself for treating people this way.

Made an online order today 6/5. Shows it went through online, money was taken out of the account, I wanted to double check that all 3 orders went through so I called the store, I wish I had gotten the employees name but it was a female. Anyways I asked about the 3 orders and she told me no orders have come through and I’ll get a refund in 24 hours that there was nothing else she could do she’s very busy and then I get HUNG UP ON!!!!!!!!! Who the hell does this person think they are??? If I hung up on a customer EVER I would be fired. Subway should seriously consider firing her. So I spent $30 on sandwiches and I get no sandwiches terrible customer service and I’m out $30. Thanks for nothing. Fix your online system and fix your awful employee who hangs up on customers....

Edited 5/7/24- Spoke with manager heather who was absolutely redeeming in my experience. Thank you Heather!!

Absolutely HORRIBLE customer service experience. Ordered online and came into the restaurant to wait. They proceeded to completely ignore mobile orders and take every customer that kept walking in. Cool. So I stand in line because I figure at least I can order my food and leave quicker. When I get to the counter and explain I have an online order and I’d just like to have it made, the gentleman rudely replied that it’s a Friday and they’re busy… as if I should continue to wait while they feed the entirety of Spokane valley. The woman with too much eyeliner starts mouthing off to the other customers about me and I just say I hope your shift gets easier ma’am. I attempted to give the gentleman $5 (left it ontop of the salad bar) but he walked away without saying anything. When I asked for the managers contact info they refused to give it and eyeliner lady claimed she wasn’t afraid of repercussions because she was best friends of 31 years with the “manager”. I wonder how she’d act without the counter separating us?

Do better broadway subway.

As I left there were SEVERAL other patrons waiting for online orders and a steady growing line...

Subway is a craving this place just about killed the craving .. 1 no employees at front Bathroom is looked with key pad because of druggies I get it but generl law abiding public pay the price for what the government can't control.. 3had to call hello 5 times to get employees to front

4 told tall skinny young teenage boy foot long white #4and asked fir code to restroom went washed hands came back he forgot what I ordered

5 repeated order Saud not toasted asked me 3 times if I wanted it toasted

Finally got to my toppings repeated one by one multiple times but last 2 I was pre occupied already upset etc. My fault he wasn't listening and for not paying him attention but he forgot the last 2 topping ughhh

16$ for a foot long is highway robbery aging its not subways fault for that that's the wasteful paying of 15$ an hour

Store was dirty and unorganized

If your going to pay the employees 15 an hour they need a brain obviously this subway failed in...