Bangkok Thai — Restaurant in Spokane

Last night, my daughter ordered takeout in person from a young guy working in the front. He copied down the order from a written list she showed him and told her to come back in 45 minutes.

I came back then and he told me he had had questions about what HE had written down, which didn’t make sense. I clarified what the order was and THEN they started cooking it while I waited there for 30 minutes.

These words he had written represented food at HIS restaurant. He should know which food items the words represent. He even told me “I copied her list...”

Other people had to wait too long for orders they had called in, but I was there the longest.

This guy did not apologize or acknowledge the terrible customer service. I missed a lot of a football game, but this guy didn’t care because he thinks I’m there to pay him for whatever he wanted to do. He acted like it was my problem that he didn’t try to understand the order, given to him in person and in writing. I was obviously angry at the time, but he didn’t care because he thinks I’m there to serve him.

I paid him the money when I was supposed to. He should have given me the food when he was supposed to.

Everybody else here has been just fine, but designating this guy-who has no concept of customer service and doesn’t try to understand the orders that he takes- to deal with every customer is a terrible business decision.

This place got my $85, but we are never going back, will drive further to another Thai restaurant, and will tell everyone we can about this because I am angry at being treated like they’re doing me a favor or giving...

I had very bad experience with this restaurant, especially the waitress (forgot her name sounded like wee) it was Sunday 8pm as I checked on google restaurant closes at 9pm. We entered at 8pm no customers were there and the lady was vacuuming an hour before closing time and she didn’t even bothered family is entering in the restaurant and they need to be seated . She finished vacuum cleaning and didn’t even washed her hands , and got menu cards to us and was taking order as if she is doing favor for us. Kids were very hungry so we order appetizers and main course . We ordered chicken satay too. I saw in kitchen though a small opening of the kichen doors the chicken satay fell off on the ground from plate when she was plating n she picked it up right away and put back in to the plate. We didn’t eat that but we paid for that dish.. then she in so much rush that we were still eating n she brought to go boxes n just put on the top of our food since there was no space, but she didn’t wait for us to eat. Very unprofessional waitress. The restaurant was so unhygienic that I had stomach aches in the night.. it’s not at all good place to eat , we will never go back there. Waitress made it worse than anything.and she lied to me that she washed hands since i was observing her all the time through kitchen door. I tried to discuss with her all issues and she didn’t even bother...

Good food. Dishonorable management. We won't be back.

Our regular Thai place was closed and it seemed like a good chance to try this place. The ambience was decent and the waitresses seemed nice, but though my companion was served, my food was completely forgotten just in time for them to get busy in another part of the restaurant. After 10-15 min. another customer saw my plight and hunted down my entre, insisting that they should comp my meal. The young waiter immediately found my food, which would indeed be delicious, but brushed off the kind stranger who had intervened, walking away from him as he spoke while mumbling something about a discount.

When the bill came it was full price. When we complained we had to wait a while, only to have a mere $1.90 removed, a slap in the face. We complained again, twice more, explaining each time that we wouldn't be back given those circumstances, and they ultimately upped the discount to around $6 or $7 off my $19 meal.

Mistakes happen, but the management's failure to take responsibility and instead haggling over a few dollars was disgraceful. Comping the meal under such circumstances is what all other restaurants I have encountered have done in such circumstances, and that was without even being asked. These guys didn't even make a genuine attempt to make it right - which was...