Sirinya's Thai Restaurant & Lounge — Restaurant in Spokane

I called to place an order for pick up this afternoon for chicken pad thai and an order of wings. The gentlemen taking the order asked can I pay over the phone for the order (after taking my order), I said I'm paying cash. He then asked if I had ordered from here before, which I replied no. I told him I was here on business staying at the Davenport. He then asked when will you be here to pick it up? I told him I would be there in 15 minutes. He said okay it'll be ready in 10 minutes! I walked over to their downtown location in just under 15 minutes from placing my order. Upon walking into the restaurant and bar was empty, it was quiet, and only the soft music could be heard. A gentlemen walked from the kitchen and I told him I was there for a pick up order and gave him my name. He printed my receipt and gave it to me, and I handed him the cash payment. He then says sit down it will be 10 minutes. As I sit down at the bar, he goes to the kitchen and talks with someone who I can't see and then I hear pans start clinking around. I notice that besides my receipt, only one other receipt has been stabbed near the register. I can see the area where he placed the order ticket on the line in the kitchen from my seat. There are no other tickets on that line. I then hear what sounds like oil in the fryer bubbling. All of these signs let me know its been slow so far, and/or there aren't a lot of orders being worked on at the moment. I sit there for about 10 minutes, no offer of water or a beverage while I wait. My order was said to be ready within 10 minutes of placing it. I arrive 15 minutes after placing it, and it appears that my order hadn't even been started until I arrived and paid. When the food was done, the same gentlemen came over and says, "Here you go thank you!" I asked if he/they started making my order once I got there? He said, " Yea, we usually don't start the order until we get payment." I asked, " Why wouldn't you tell me that on the phone so that I could decide if I wanted to still order from you or go elsewhere?" He then just says sorry! I said, " Then you have me wait and not even offer me water!" He then asks if I want water when I'm already standing up ready to leave. Transparency is key! If you aren't going to start making the food until you get payment, say so. I've worked in restaurants, hospitality, and customer service for decades. Being upfront and honest goes a long way. I can imagine that there are people who order and don't show up , which may be why you wait to start preparing the order until you get payment. The simple course of action is to just be upfront and say, " For take out orders being paid in cash, we require payment before we start preparing the order." That would be transparency and allow the customer to know that before completing their order, or going elsewhere. Then to have someone wait after their food was supposed to be ready and not atleast offer water, is not hospitable, especially without telling me that my order hadn't even started being prepared. Please don't waste people's time and be upfront and transparent about your business practices! The food was good but the experience was a disappointment. To be clear, I have no problem waiting for good food. I do have a problem with a lack of communication, and no customer service. I left a tip when I paid, thinking my food was ready. The kicker is I even tipped before finding out that my food wasn't ready or even started being prepared! I would have left a smaller tip or no tip at all...

If you want AUTHENTIC... this is the place. I was born in Udorn. I got to speak with one of the chefs. He is from a city just north of my own town. They serve food here the way my mom would make it! It is not Americanized and it is not Bangkok style. Many Thai restaurants are Bangkok style Thai. This is not the same as other parts of Thailand. Each area and province cook and present their food differently.

Sirinya's is northern Thai style food. Near Laos. Nice and HOT! :P

I read some of the negative reviews of this place... they seem to be written by people who have no idea what Thai food is like except for what the serve in the States.

I'm especially speaking of the criticism of sticky rice. Sticky rice is NOT white or jasmine rice. Sticky rice is ACTUALLY sticky. It is served in a bamboo basket. It is NOT white, so if you're looking for WHITE... it may LOOK old to you. It is not. That's what it is supposed to look like. You get a small portion of it because it takes a long time to prep and it is not cheap like white rice. You ball it up in your hands and use it as a scoop to scoop your food in and eat with your hands. Learn what you're criticizing before you criticize it. You may not like it and you're entitled to your opinion, but don't make criticisms about a restaurant who is trying to provide authentic food when you don't know what...

Delicious. Let’s start with that. I travel back and forth from Washington to Montana on a regular basis so I find myself searching for a tasty reward that makes the ten hour drive more palatable.

And palatable does not even begin to describe the journey these taste buds experienced from point A to tofu heaven.

My partner and I split the chicken phad Thai and green curry with tofu. She started with the curry but was halted from hurry do to the high heat with which the meatless meal did her meet. I, however, was numerous noodles down before I could take a breath to ask how was her curry.

The Phad Thai noodles were bouncy but not chewy. The sauce was abundant but not sticky or slimy. It’s flavor was on point. You could slurp with purpose. The chicken was chicken. Good, but yeah, not melting.

My partner crushed most of the white rice once the curry cooled off enough for her to consume it at her unreasonably quick consumption rate. I’m assuming this means she really likes it. I had a few bites and was very pleased but I had just housed the remaining noodles and belly bulged, so we reserved the remainder for the last leg of the journey. The green was good. Smooth, creamy, sweet sauce with SpongeBob SquarePants tofu making both of...