Popeyes Louisiana Kitchen — Restaurant in Spring

I had the most horrible service today … …You would think someone would say please hold I’ll be with you in a moment.. Nothing .. No apologies for making you wait for 2 whole minutes.. Can I take your order that’s what you get for waiting … The lady in the drive thur can’t understand your order …I ask for 2 piece white chicken spicy only.. Lily (misspelled her name ) took my order no friendly smile or welcoming smile .. It’s more like What ??? Condiments you have to ask for it and more ..It’s more like it’s ration out.. .. I ask her to repeat my order when I arrived at the window .. She told me my total.. I said no what did I order .. She repeated what I stated above .. Well I get back to my office to eat my chicken …. it is pink .., Yall cook chicken all day .. How can y’all not know how to fry chicken? I am hungry and angry.., I had to leave my office and go back up there to show them my pink chicken … Then I ask for the store number .. Not one employee knew the store number .. I haven’t not tried to eat my chicken yet because I wanted to write this review.. No one seem to even care my chicken was pink … I’ll never come back to this restaurant @popeyes I am so mad at this store … Y’all must do better.. Who ever reads this ? Check your chicken before you depart from this place .. Here is my current piece of chicken… it’s done .. Popeyes this location is trash ….the remodel is very nice … However if my review was helpful click the like...

I don’t eat Popeyes very often, but I decided to have some today. On my way home this was the closest location to stop. This was my first and very last time stopping at this location. For my first time here they did not have a good showing. I will say, the customer service was very good; however their chicken and biscuits needed help. I’ll start by saying the biscuits were hard and didn’t seem as fresh. Which is odd for the amount of business I seen while I was there. The chicken oh my gosh the chicken was dry and overcooked. Burned and brown in some areas like a leopard. The chicken tastes, and looked like it was day old heat lamp chicken. I was not satisfied with my order. What was worse my favorite piece is the thigh. Well I was only given one thigh in a box with two legs, multiple breast, and some sad excuses wings. I’ve seen bigger and better wings on a fly. The sad part is the one thigh that I did receive was embarrassing. This was definitely not the right Popeyes to stop by. Dry, brown, overcooked, heat lamp chicken, small pitiful chicken nugget sized chicken wings, and tough drier than usual biscuits. I will not be returning here. I would be embarrassed to serve what they served me to another customer. That’s probably why the service was decent because they know the horrible quality of chicken they were giving to their customers. Too much money for such...

The team at this particular Popeyes location is absolutely phenomenal. I am always pleased with the excellent level of service and fresh food that I receive. The excellent service and fresh food is very consistent. The manager and team members at this location obviously sincerely care about their customers. Customer retention is a big priority for the entire team. Every time I go to this location I am greeted by the team with sincere "welcome to Popeyes" accompanied with the most sincere smiles. Generally one does not expect such a level of care in a fast food restaurant but this location pulls it off every single time, even when they are busy. I personally do not know anyone who works there but I must say that I am proud of how serious they take their jobs and I am proud at how much they sincerely care about their customers. Most of the team members are young adults like I encounter at many other fast food restaurants but these young adults are professional friendly people who genuinely care. I can not say enough good things about this particular location. The food is always fresh and prepared properly and the service is consistently A1 excellent. I highly recommend this location for great good and excellent...