Arby's — Restaurant in Springfield

The chicken sandwich was old and the bun was as hard as a rock. We went to ask for a new sandwich, but they said they were out of chicken. So the manager asked if I wanted that same piece of chicken with a new bun. I assume he asked me that because he had no clue how to refund my money. Their curly fries were old and cold. The piece of chicken in the chicken wrap was old and crusty, and so was the piece of cheese in it. There were no apologies or anything of the sort, and we were very nice about it. In addition, we were willing to ignore the fact that half the tables were dirty and the bathrooms as well. There was only 1 other customer inside, and it was too early for a dinner rush. We should've left as soon as we saw the fountain soda machine was out of order and they had a ton of food that was already ready. Do...

Pulled off the road for something different. Very friendly staff. Service was a little slow yet accurate. Curly fries were just a little to crisp but still good. I do want to say to those that complain that they were slow I realize that by being so far off the road it would not be expedient to have hot food all the time just so that it could become unusable. At least that's my experience. I'm not looking down on anyone else. I would rather have a hot meal and wait and recuperate from the road than get a hot old meal that's dried out. And then to theirs the added dilemma of people that live in town that maybe you're on lunch... Now they might be annoyed. But coming from Chicago it's refreshing for small town...

Not sure what happened to my review but upon hiring and working with someone new, please leave the gossip behind.

Also do a good thing for this store and fix the icemaker that never was made for the machine, when Pepsi was first installed.

Or,

Now that you have coke, just may be time for a whole new drive thru system.

This store is on the right track

Too many young folks tho.

Take care Arbys Northfield, Springfield Illinois.

Updated Just called to get my card activated as it's been over 24 hours and they informed me the card isn't registered.

If it wasn't registered I should of never been given the card and paper check, the original way we had it set up would of...