Taco Bell — Restaurant in Springfield

The start of my experience was the immense greeting by Tawny. Her upbeat voice, positivity and helpfulness was immediately demonstrated. Especially getting off a late and long shift at the local hospital, as a nurse, I was taken back by her amazing customer service from the start. The wait was not long. Upon pulling up to the drive-thru window, Tawny was as genuine, positive and smiling huge. I watched her tend to my payment and order while providing efficient use of her time management to respond to the next customer behind me. As I waited no time at all, I watched another gentleman present my food to her. He was smiling and showing diligence to ensure the order was correct as working with Tawny as a team to meet the needs of the next guest. My order was not only complete, but tasted fresh and great. From beginning to end it was an incredible experience worth noting and to take time to thank this incredible team and to ensure their customer service and demonstrating of quality in character is noted to you all. I cannot wait to visit this...

Well I pretty much spent almost 50 bucks on two boxes of chalupas which were $5 each and then I wanted another box of the variety soft taco and chicken but the only thing is the $5 box comes with a chalupa and a hard taco and I asked for soft tacos and a drink I got the drink but they never gave me the soft taco I only got the ones that were in the big box and I wasn't satisfied very sloppy I know theme would think they gave me everything that I asked for but now I'm not embarrassed anymore now I'm letting you know so hopefully maybe you can do something about it I still have my receipt let me know what I can do cuz I'm very unsatisfied before I eat there they did everything right they really need to put meat or something in it instead of just a tortilla plus they added lettuce and I said no...

Paid $23 to get shorted 2 tacos, and asked for the other 3 with no lettuce, and they had lettuce. Wasn’t given a receipt cause I paid cash. I told the lady to keep the change, maybe why she didn’t give me a receipt I don’t know. Called them, and Brad answered and was being very RUDE and was accusing me of lying about missing food. I even said I would come in and bring in the warm bag full of food as proof and drinks full of soda and still refused. Told me I could have gotten it another day? Like are you kidding me it’s still warm I just wanted my food. Said you ‘have to have proof. But your employee didn’t give me a receipt… guy also called me a liar and said that his employees MOST DEFINITELY gave me a receipt and he KNOWS they did because they were “trained” to do so. Well that CLEARLY didn’t...