Wendy's — Restaurant in Springfield

My boyfriend and I went there for lunch today; I had a apple pecan salad. All the lettuce was bad. I went up and asked for a new one. Chicken this time was cooked home style when I originally had it grilled. Neither one of them tasted that they were cooked all the way. My boyfriend’s burger was wrong the first time and cold and cold fries. We went up and said the burger was cold waited for a new one. We were dining in so there was no reason for a food to not be hot. Once again the burger was not hot. It was not busy in there it took us 20 minutes to order. I found a place to sit and notice it needed to be cleaned off. There was a employee on her wait out asked me if she wanted me to have her find someone to clean it up or if I could clean it myself. I ordered a water with my salad and the person who took our order said he will give me a cup to get it out of the soda machine because he doesn’t trust the water. He stated two customers before wanted water and it looked brown.. & that he did trust it. There is TERRIBLE service and my boyfriend and I have literally been sick to our stomachs 30 minutes after eating!!! We have had issues at this location before we have gone through the drive through and waited 45 minutes for the five dollar biggie bag and a 4 for 4.00$.... very disappointed and it sucks feeling this sick over food when the saying for Wendy’s is “ all Wendy’s have something in common- fresh. Literally written on the wall .

Not fresh in...

This store is in Springfield, MA. 1290 St.James to be exact! Is there a way to give a minus star rating? If so, I would. Very slow counter order taking. Even after the order was taken, delivery to the counter, waiting area, was horrible. My chicken sandwich sat there for 3 minutes before being put on my tray. The roll was "crunchy" and crumbly. The counter person told me to try my luck on getting the soda dispenser to work let alone give me MY selection, if it worked. I wanted lemonade; I could only get cherry coke(I hate carbonated drinks) I deliver cars for a major auto dealer in CT. I visit a Wendy's 2-4 times a week. This place is the worst I've seen in the past 5 years! It looked like a nice place easy to drive in and out. Looks are deceiving. When I left at after 12:30 the inside line had over 20 people in line; people were leaving most unhappily. There's a need to close this place and hire people that want to work! OK they did get my mini frosted right!

I'd really like to talk with someone about this place....

These people legit, no joke, no world star b.s., I ordered four 4 for $4 last night (09/05/18) and asked for a chicken bacon sandwich, paid and asked for receipt... nothing. Cool so we went to the next window, got our food. No receipt... not cool but whatever, we went home, gave everyone their bags and when I look into mine... I have a burger and some sweet and sour. That's it. For real Wendy's? Y'all forget to give me the french fries and nuggets but give me sauce for it? Worst ever. Food is decent but when I returned it was a problem because of the receipt, when they didn't even give me one. I was okay if y'all said sorry or we will get it for you, no I had to explain again the situation and i wanted a new sandwich also because mine was already cold. Tip for customers, if you get multiple 4 for $4 make sure they give you the...