McDonald's — Restaurant in St. Charles

I had the worst experience ordering through the drive thru at this location. I pulled into the drive in and their was 1 car ahead of me. When it was my time to order I pulled to the speaker and no one said anything. After 30 seconds I said hello and the teller said to hold on so I did. I sat there for another minute, at the same time a car pulls into the drive thru lane next to me and orders immediately. I'm still waiting to place my order and another car orders in the lane next to me again. I then ask the guy on the speaker why two vehicles that pulled up after me by 90 seconds were able to order before me. At that point the guy on the speaker says he was busy and that I don't work there so I don't understand how the drive thru works with attitude. I asked to speak to the Manager and asked to pull to the window, which I did. At that point the Manager and a female drive thru attendant are arguing with me instead of acknowledging that 2 cars cut in front of me to place their order. I was told I was blowing it out of proportion and was acting entitled. I said how would you feel you were first in line, waited 90 seconds and wasnt able to order your food while watching two cars place their order in front of yourself. I just wanted an apology but that never happened and instead was being attacked verbally by the female employee. I'm not surprised to see this location at sub 4 on their Google reviews with employees with this type of an attitude. Terrible experience here, go to a different McDonald's if possible as I'll never give them my business at this...

I have frequented the St. Charles location for years and quite often the experience is good and they'll just goof up little things like the wrong sauce for my nuggets or something. But 3 weeks ago, June 12th, they completely messed up my order for 4 cheese burgers, we noticed on the screen and asked the guy at the window to double check and repeated the order, was assured it was correct and it was not, who orders a double "cheese" burger with no cheese?! And one was just supposed to be no pickle but got onions only even when the receipt said "no onions." We called but I didn't realize till we had driven off because I was on my way to work, and was told to come back later no problem. However, since they screwed up a previous order a month ago, and I had "done this before," the supervisor called back and told me they'll send me 2 meal vouchers in the mail and took my address. I think 3 weeks is ample time to send something less than a mile. I don't call 99% of their mistakes unless they forget an item, and I was made to feel like I'm complaining just to get free food which is not the case. I would've gladly brought back those wrong burgers for what I actually ordered after work but was promised compensation so I didn't. Like I said, usually my experience is ok here, but this one has definitely helped me decide to eat from...

Eccentric drive thru boy Julien Casillas saved the day (and once again might I add). Every time I accidentally light my kitchen on fire, as I try to simultaneously cook some tombstone pizzas and bake banana bread, this absolute Lord of a man swoops in, and metaphorically breastfeeds his "Big Mac Sauce" into my very essence and enlightens me. His servitude does not just feed my stomach, but also my heart. Now I don't know a lot of things, but I do know that I've never seen someone count change like I've seen Julien count change. It was breathtaking. I sat there dumbfounded as the coin counting king worked his magic. I've had McDonald's before, but I've never quite felt the same way as I do when Julien handles my transaction. I have become something of a fan. I even make many nicknames for him, a personal favorite being "Smilin" Julien Casillas, on account of his beautiful smile. Please brother send me your dentist's card, or the Lord's regards because that grill is gorgeous. Anyway I am getting distracted, I even made fan art where we are friends because of his awesomeness. Thank you Julien, I am excited for your promotion to manager where you can...