Kampai Sushi Bar — Restaurant in St. Louis

Ordered takeout through Uber Eats. For the most part I was impressed. I've eaten there in person, but it's been a couple years. That was also an overall good experience.

I ordered the five-piece sashimi (chef's choice), an order of shumai, the shrimp and veggie tempura, the Fancy Roll, and the Low-Carb Roll. Uber Eats practices contactless delivery and of course I want to support that. But when I opened the bag, the shumai were nowhere to be found. There was a small green salad and a (very) small portion of miso soup included with the rest of what I'd ordered. I'm not sure if there was a mix-up or if the salad and soup come with the sushi.

The sashimi was just delicious. Very fresh and flavorful. The tempura was also very good--I like it dipped in a bit of soy sauce instead of the tempura sauce. The soup was cold, which is fair considering the distance, and the portion was just a couple swallows, but it was all right. The salad is still in my fridge. Both rolls were quite yummy. I actually liked the Low-Carb Roll best--it has a great fruity tang and is wrapped in crunchy cucumber. It is hard to pick up with chopsticks, but no one judged me at home. 😅

All in all, a great meal. I made Uber Eats aware of the missing item and have been told they'll refund me. I didn't think to take pictures of the food! Very unlike me. Must have been hungry.

I'll absolutely return to Kampai but I'm likely to go to the CWE location in person instead of...

I've visited Kampai 2x before my recent visit with great experiences. During this occasion the restaurant was uncomfortably cold. Understandably, it's the winter time and many restaurant blow cold air for a "fast customer turnover". However, in the cold season I would imagine most restaurants would attempt to create a comfortable and cozy dining atmosphere. Most of the patrons left their coats on while dining, and the restroom was far colder. Aside from the atmosphere, I have loved their rolls in the past and am always open to trying a variety of sushi and sashimi at various restaurants. We ordered the squid as an appetizer, which was flavorful, but unbearably chewy. Our dinner choice was the Kampai Combo (BEWARE it is Chefs Choice as if there are some surprising elements to it) hoping that we would be able to try a unique specialty roll from the Chef (as the waitress suggested that we inform of any allergies) only to be highly disappointed by a typical California Roll -_- The salmon, tuna, and yellow tail sashimi were perfect, no complaint. The nigiri shrimp and salmon were excellent. However, the nigiri tuna was so overly spiced that neither of us wanted to finish it after the first bite. I would normally recommend Kampai to our friends. This time we were quite disappointed with our sub-par/subzero experience and may give it another chance in the spring when it's warmer. We most likely not be return...

Worst customer service I think I’ve ever experienced. Ordered food for pickup, told us it would be ready in 15 minutes. We got there in 20. The food wasn’t ready, I was told I could go back outside and they would bring it out. 5-10 minutes later I had to go back inside as the food still wasn’t ready. Waited inside for another 5 minutes and was finally handed the food.

We drove off quickly, as we were now running late, only to find out that that not all of the food was in the bag..

It wasn’t in there, because they never rang it up.. not that I could have waited for them to make it at that point anyways.

I’m upset that the order was repeated over the phone twice and the food wasn’t rang up correctly. (The order contained 3 items.. we got 2)

I called the restaurant to explain what happened and was told by the waitress that “I wasn’t charged for it so she couldn’t understand what the issue was” and that it’s not her fault it wasn’t rang up correctly. Not once did they try to remedy the issue, I was just told that I should have done more in checking before I left.

Yes, I could have checked but at that point we needed to get back on the road. Their “15 minutes” turned into 30+.

If the drive-thru can get an order correct 95% of the time.. I expect a restaurant of this caliber to be able to handle the same simple task. If it can’t, then just don’t take...