Cracker Barrel Old Country Store — Restaurant in Statesboro

This was really a bad experience. I rarely, rarely, rarely give a bad review of a place and am very forgiving, so pay attention. I was visiting family and they wanted to go to a restaurant, so they chose Cracker Barrel. It was a Monday night, not busy at all, and there were only four of us. No matter where we seemed to sit, the other members of the family were uncomfortable with the setting sun in their eyes. I ordered the roasted turkey salad, as an entrée, without croutons or cheese, dressed with olive oil and vinegar. That is it, very clear, that and nothing more. It took an inexcuseably long amount of time for the food to come out. I mean it took a REALLY long time for this food to come out, and we weren't visited by the waitress as we waited. When it finally came, my salad came out with other diners' small pre-dinner salads. Am I supposed to eat my entrée before everyone else and then sit through their meal? The turkey was sparse and all the salad consisted of was a bed of tasteless, watery lettuce and a few chunks of tomato. And a piece of cheese. At this point, I wasn't yet defeated. I passed the cheese to another diner and tried to get the waitress's attention for some onions, at least, to give it some flavor. Other members of our party began needing things-- lemons, napkins, beverage refills. We finally were able to get her attention (I was halfway finished with my salad, and had been slowly picking at it), and asked for onions (and lemons, you know, keeping it simple). At this point, the other diners were getting antsy for their food-- especially the one of us who hadn't gotten a pre-dinner salad. It had to be a good ten minutes before their food was brought out. The diner who had ordered the hamburger asked for mayonnaise, mustard, and ketchup, and I re-requested my onions, and the lemons.

Look, am I frustrating you yet? Am I boring you yet? Do I really need to continue? How about this: Bland, tasteless, slow, unfriendly, inaccurate, frustrating, low-quality. Three pieces of rotten lettuce in my salad. The only merit as far as I'm concerned was being brought a bottle of real Extra Virgin Olive Oil to dress my salad-- but even that wasn't...

Not sure what has happened here, but this place has gone way downhill. Sorry for the long rant. I will start by saying it was a party of 2 and a 1yr old. It took 30+ mins for us to get our food. The people that were seated well after us received there food before we did. The biscuits came out with the food, not before like all the other tables that were close to us. Thankfully I had snacks for my 1yr old who was hungry and getting tired of waiting on any food. The person who brought the tray of food out preceded to stand with tray of hot food over my sons head to serve it, which I politely told him to move over. (I'm sorry, but it should be common sense not to hold a tray of heavy plates and hot food over a child's head. Since apparently it's not, I think it would be a good idea for management to put that into their training.) We order the chicken and gravy over rice and told the server we were going to share. We weren't brought any extra plates, but thankfully they stack dishes so we just made due. The dish was very good after we asked for extra gravy because it only had maybe a tablespoon on the whole thing. During Check out We had to stand there a good minute or 2 for the lady to finish talking to her co worker before she even started to check us out. Once she did start the only thing she wanted to do was sell us stuff. She never once said hello, asked how we were doing, or how was our experience, just do you want to buy this or 5 other things she offered. Not one single person, the entire time that we were there asked how everything was including the manager that had to fix something on the computer for a gift I was buying. There definitely was no southern hospitality or good customer service for that matter. I didn't say anything in the store bc I'm not one to make a scene, and I didn't get extremely annoyed until trying...

Stay far away from this cracker barrel we haven't eaten there in quite some time and we were there Tuesday August 29th 2023 this place was filthy staff is unprofessional before we sat a requested a table we went into the bathroom to freshen up this was a trucker's bathroom there was urine all over the men's bathroom floor it stink like urine decided just to use some sanitizer or not wash my hands because the bathroom was filthy wife said women's bathroom was no better making our way to the table staff was unprofessional set us at a table over crowded with other diners even though the dining room is humongous I don't see why they would want to set you in an overcrowded area not to mention there's food all over the floor my wife and I both nearly slipped on French fries or potato all over the floor that the staff conveniently didn't notice I guess they were too busy jamming us in a crowded area in a large dining room as if we couldn't get one of the other tables that was free and clear and clean with no food on the floor management is unprofessional we approach to manager didn't know how to handle the situation didn't know what to do didn't offer anything for the inconvenience and told us that his company policy is not to offer any sort of discount I don't think his company policy requires dirty filthy toilets and food on the floor has a hazard for someone to slip I wonder what the company policy says about that again not to mention the restaurant itself just had a smell as if it was backed up sewage stay far away from this place and save yourself food poisoning

I wish I could remember the idiot manager's name who was...