KFC — Restaurant in Stockbridge

This restaurant used to be really good. The workers were nice and the food was always fresh. I went 2 times and both times got cold, hard and old looking potato wedges. I thought they had changed something up with them. The next time I went I asked what was the change and the worker said there hasn't been a change and sure enough that time I got the wedges i was once used to getting. I went again thru the drive thru only to be told can you come inside and order. I drove away. I still went again at 840 on the evening. I ordered a 2 piece white meal crispy. I was told hold on let me see if we have that only to be told they only had one breast in crispy and a wing in original. I said fine. I asked did they have any freshly cooked wedges. The worker responded we dont have any. I asked what time do you close? The worker said 10:30. So I asked are yall done cooking for the night or something. The worker says no. So since its 840 PM and they dont close until 1030 I'm wondering why I couldnt get fresh food and why I had to settle for original when I wanted crispy and they were not about to close. I took the chicken and wedges anyway. HORRIBLE. BIG MISTAKE! I live 2 minutes from this KFC. The chicken was ice cold and the original wing looked and tasted old and horrible. The crispy breast was dried out and dark around the edges and tasted very old. This was the last straw for me with this place. The nice customer friendly employees that I was used to seeing have not been there on my last several trips. This new crew is horrible, standing around looking and talking. I love chicken and love KFC. Now I will go to bed hungry before I ever eat there again. Please hear me. The food and i mean all of it was horrible. Please dont eat from there. I beg you. It's a waste of time and money.i wanted to call the headquarters but I felt like it would do no good....

Having already low expectations for fast food service, this was one of the worst fast food experiences I've had in a very long time. This location needs a serious overhaul of management and/or better trained staff. Ordered through the drive through and was told to wait 3-5 minutes for our meal to be prepared. We waited 20 minutes in our car before prompting us to go inside to inquire what was taking so long. Staff was moving at such a slow pace and had an unconcerned attitude to the 3 people inside asking about their order status. The male staff at the front who seemed to be in charge, but not the manager, seemed inattentive and uninterested in addressing my concerns and acting promptly. After waiting an additional 10 minutes for our order to be brought out, they brought our food out but didn't even include the drinks which we had to ask for. While I was inside I saw a staff member coming out with a bag of food, I stated that it's most likely mine, he asked me what I ordered and he said that it wasn't mine. He then proceeded to walk outside and head towards my car, which I then informed him that was my order he didn't seem to comprehend. When we drove off we realized they didn't even include one of our meals we ordered, nor the sauces we asked for, utensils, and the food tasted cold and stiff like a rock. Fast food would be an understatement for what we received. Little regard for personal responsibility at this location and taking into consideration customer concerns. The food was not even worth that...

We rarely hit KFC among all the other options, but we wanted to give it a try last night. Bad decision. We went through the drive-through and the ordering process definitely needs some help. It took a long time as we waited for the employee to key everything in (3 kids meals, and one $5 deal, no special requests). She confirmed three times that one of the kids meals was Green Beans. Yes, I know most kids never order those, so fine, ask multiple times. Imagine my surprise when we received Mac N Cheese instead. Lucky I checked before driving off. Since I needed to go in to exchange the side, I was going to get some ketchup for my boy and sauce for my chicken tenders (never was asked about these). Again, another surprise, apparently KFC does not carry ketchup (or is it catsup?). Fine, I guess. How about some sauce for my strips? The employee stated I can only have one, the other would be an additional $0.35. Let me get this straight, you screwed up my drive-through order, which I had to park and come inside, defeating the drive through purpose, and you want to give me a hard time for a 2nd little thing of sauce? Yeah, never again. By the way, I realized later, one of the kids meals was chicken strips, so I think was suppose to...