In-N-Out Burger — Restaurant in Stockton

I would've rated this last visit 3 stars but I know that the service/experience overall during the last several years has been great. There is always a line here at the drive thru especially around dinner time, but the staff is great about getting out there with their mobile devices to take orders ahead of time and get them processing. I don't think I have ever seen them use the actual speaker/microphone at the menu. Inside they do keep the place clean regardless of how busy it is. When ordering, the menu is very simple: a couple variations of hamburgers, fries and drinks. Keeping things basic means hot and high quality. I suggest that you try out their secret menu which includes "duh" items like toasted buns on your burger, well done fries (I recommend this always! No soggy fries!) or animal style. You could go further with the secret menu and ask for a root beer float, cheese fries, protein style or simply add chilis! Whatever you choose, know that your food will come out fresh.

Now the downside: they have not perfected handing out food at the final window. Every time they confirm with you what you ordered. You might be thinking, "doesn't this HELP?" Sure, if your order is not similar to the person in front or if the person in front actually pays attention to the order confirmation. This trip for example we ordered just 3 double doubles with chilis and 3 fries well done. Not an order that is typically similar to most people BUT when we pulled up, the person at the window was asking us if we had a variety of sodas. We don't drink soda. After reading back to them what our order was, her face dropped. The car in front had confirmed and taken our order home. "No big deal" you're thinking, right? Well, remember how I reiterated that orders were fresh? That meant for us we were asked to pull forward and park to wait for our order. We did, and it was about 10 minutes - in addition to waiting in line. So we receive our order finally... As anyone would, I snagged a fry out of the bag. Ummm, soggy. Remember: fries well done? They should come out more potato chip like. Ok, maybe a stray one. We both tried more fries and sure enough all soggy.

In their rush to fix our order because of another human not paying attention, we received it incorrectly. After a long day of work plus moving our things to our new home, we just left. Though their steps to ensure everyone received top notch food is meant to be a good thing, in this case (and a few times before) it wasn't.

Is In-N-Out great? Yes! I highly recommend it. They always make items fresh, tasty and they're pretty efficient during a rush. The drawback is they all get so caught up that orders can be messed up. I expect this at McDonalds where I am usually asked to "pull forward". Not here. So, I would give them 5 stars but this situation has happened before and I would give them 3 stars. The balance: 4 stars and a rediculously unnecessarily LONG review 😂🤣

PS: go to Krispy Kreme too! Check their specials, you can get free doughnuts...

We paid at the drive thru window at about 5:10pm. After about 5 minutes of asking us "what did you order" over and over again, we finally just gave them our receipt back. A few minutes later we're told they had "lost our ticket" so our food had never even been started. We were asked to go out to the parking lot to wait. As In-N-Out is generally a busy place, you can imagine there was no where to park. So we drive around the lot for a few minutes, waiting. Finally found a parking spot pretty far from the building so I go inside since they'll never find us out there, by now it is 5:25pm. Stand at the counter being ignored by all the employees. Finally get the attention of a young man who is leaving the back area and tell him the issue. He goes to find out what's going on, and the original guy that had been at the drive thru window is no where to be seen. Did he go on break? Did he go home? Is he eating my dinner in the corner somewhere? I don't know. Then someone says, oh, yea, we are making the burgers now. Wait. What? It's been 15+ minutes since we paid. 20+ since we ordered. You're just now making them? Okay. Okay... Let me just wait quietly here. Waiting. Waiting. Finally they call out an order number. Remember, we were in the drive thru, and they have the receipt. So..I'm just like... Hmmm that could be mine. Hey is that drive thrus order? Oh... yea. Thanks. I grab the food, and decide to check it. Yup, missing food. Go back to tell him and get ignored like when I originally walked in. Nope, this isn't going to work for me. I finally get his attention tell him what's missing and then...he needs to go get someone's permission to finish making my order! Mind you, they never gave my receipt back. I finally get all my food and get back to my car and it was 5:40pm. Ridiculous. By the time I got to the car the burgers were already cold. Don't even bother with how gross they and the fries were by the time I got them home. And the picture here is the animal sauce all on the top of the box. That's how they gave it to me. Take some pride in your work people. Yes it was busy. But it's not uncommon, you should have been prepared. This was the worst experience I've ever had...

It has been a while since I stop in at In and Out. Also first time ordering inside. I love the look of the interior. Soda and lemonade section is cool. Ketchup and wax peppers section a crossed from the drinks. As usual, I don't care for the fries my mom loves them. I got my son and I a Double Double and 1 animal fry well done. (It was a recommendation for better tasting fries, Nope...) Burger's were great. Even setting the ride home. Unfortunately fries were cold and hard, well done and my mom's regular cooked fries were cold making them unenjoyable. Which had nothing to do with how the cooked the fresh fries. Unfortunately for me, I absolutely do not like American cheese on hamburger's. It takes away the true flavor of the meat in my opinion. No matter what it was delicious. Needed a little more of their burger sauce, but when getting my meal they asked if I wanted ketchup and salt and pepper, I said yes, and unfortunately very low I asked for more sauce, she must of not heard me and repeated, "Salt and Pepper?" I just agreed, and regretted it later. I definitely will be going again very soon. Ordering a Double no cheese and milkshake and rate it again. Lastly. The young cashier, had no real personality. He was nice, and polite, but as I made a comment about not being there in a long time while smiling he just reasked what I would like to order. As I said, he was nice, but personality goes a long way. They just opened so it wasn't a long day excuse/reason either. Also, like the old days it seems drive thru takes priority.there wasn't a long line and I was number ten order inside and it took roughly 15 minutes.coukdnblame it on my fries, or workers.the burgers were done sitting in the box for 5-8 minutes while I waited for my animal fries and my mom's regular cooked fries, that was handed to the finishing employee to hand it to me. I didn't take a picture this time but I will soon and update this review. As I said I will be...