Stoned Pizza Kitchen — Restaurant in Stone Mountain

I’ve frequented this pizza spot now a total of 3 times, so as a result, I believe I can now provide a non-biased opinion. Every time I have visited, the food was quite underwhelming and very overpriced, per the quality and service. I always give a business 2-3 chances, as bias occurs if you don’t leave room for error after the first time or two. We all know that the main secret is in the sauce when it comes to pizza...and the sauce is to say the least, bland and basic. Perhaps some a few leaves of basil, or sprinkle of oregano, anything to provide a bodied and encouraging taste would improve the taste. The sauce seems to have come from a wholesale can, and has been quite the disappointment, every single time my family and I have visited this establishment. But tonight topped the cake, as the service is typically mediocre and a bit of a struggle, but tonight?!!?!?! Not only did they mess up the order, call me back to correct it, then upon my arrival, tell me that they were “confused” about the order and as a result, only prepared half of it and if I wanted the pizza that’s was currently negated, to wait 45 minutes because of ubereats orders that took more precedence...but then after asking for the manager, the pizza was brought out (underwhelming nonetheless), with a flippant and nonchalant air, and no acknowledgement for the error and misinformation on their part. After reviewing the bill, I immediately noticed that I was overcharged. I had to ultimately ask for the manager AGAIN, due to the incompetence and seemingly ignorant staff that stared at me blankly (with the appearance of tumbleweeds running through their psyche internally ) instead of practicing basic customer service by APOLOGIZING, and asking me to wait while they reviewed the bill. The “manager” cane out, provided an explanation, again with NO APOLOGY, then sent her incompetent staff back over to advise me that my credit card would be charged for the corrected amount, and told me to have a good day. Upon my departure, the simple manager calls my minor niece’s phone back, as she originally placed the order, and proceeded to debate with her about the “unpaid” bill, after she clearly stated that she didn’t understand and suggested that she (the manager) speak with me, the adult and payer of the order. I took the phone, and before I could barely say hello, she (manager) started with her ignorant and unacceptable statement of unaccountability for the continued errors of herself and staff. Apparently, she never provided her incompetent staff directions on how to close the order, sans the misinformation that I was provided upon my departure. I advised her that I had left the area but would return, as I am a business owner and believe in honesty and ethical practices. I’m not a thief, and to avoid paying a $34 tab was not in my character. The “manager” called my minor niece AGAIN less than 45 minutes later, attempting to again demand payment. I ultimately returned, as I stated I would, and paid the tab that I could’ve allowed to be comp’d, due to the ignorance and incompetence of the staff. Upon my return, I was again met with the unprofessional basic, irresponsible staff that didn’t offer an ounce of customer service. SAVE YOUR TIME AND MONEY! DO NOT PATRONIZE THIS PSEUDO “ PIZZA SHOP”! The food is less than average and the service...

Horrible Service!!!! Two in our party; paying separately. I ordered a calzone, w/ mushrooms & peperoni and a Julia Roberts (drink) and paid. My change was to be $8.31...I only recv'd $8 (the server never mentioned not having coin change...or anything for that matter) We sit down, talking amongst ourselves, he received his cola product (after a wait); 15 minutes later I recv'd Julia Roberts (mind you it was not busy). We chat, he receives his order (burger, mushrooms/sauteed onions...looked good). 15 minutes-ish later, he has two bites of his burger left I still have nothing but ole' Julia. During this 15 minute wait a waitress walked past w/a pizza for the mother & son sitting outside. We commented amongst ourselves how it looked & smelled good (Mental note, "Maybe, I'll order a small pizza to take home.) 1 minute later the mother comes in and I hear that the pizza was not cut. The waitress (instead of getting the pizza cutter & going the the mothers' table to cut it) took the pizza and went in the back to have it cut. I wonder if the mother recv'd an apology. I finally received my calzone (it was just placed on the table...No "Here you go," "Sorry about the wait"....NOTHING.) It was dropped & she moved on. I had been given a plastic fork & napkin earlier during this ordeal. I'm staring at the calzone with no knife in site. I stopped the waitress and asked if I was supposed to pick this up with my hands (trying to be cute by giving you a clue...No clue was caught) She giggled and said something that amounted to "We don't have forks because "blah blah blah..." something something "knife." Would you like a metal knife?" Is she Charlie Brown's teacher? "Um, yes." was my response. At that point I had had enough and said "Never mind the knife. Please just bring me a to go box (remember, my buddy had been done eating his meal)." The box is put on the table. I put the calzone & sauce in it and thought "Why would I even want this?" A different waitress (the same that dropped the calzone & rolled on) comes by and places a packet of plastic utensils on top of the box. I informed her that I wouldn't be needing it and would not be back. Long story short - I purposely left the calzone sitting on the table with the receipt. I wish I would of had a writing utensil because I would have written on the box what I thought of the entire transaction. Young lady, the $.31 you stole was your tip. I hope that the $11-ish I paid for the calzone that left was on the table was worth it to you and your business (because now I'm writing this). I waited outside for awhile to see if anyone would say that I forgot my calzone....nope! Not once was there any acknowledgement of ANYTHING that was done improperly. BTW - my buddy stated he wasn't given his change either (a couple of bucks & change). After not recving his change (I guess she gave no indication she was going to give it to him) he told the waitress it...

It has been 3 years since I last ate here. At that time it was a really good pizza and calamari. So I decided today to go and try to recapture that experience.......... I have no idea what has happened in the last 3 years but the place has fallen hard. Arrived at 12 noon. One family in front of us. They had just paid for their order. They go and have a seat. We look over the menu on our phones 5 mins after they sat down walked to the counter and placed our order. 1 burger, 1 order of calamari, 1 8inch pizza and one 18inch pizza. The family that I had mentioned before got the order within 20mins(1 8inch pizza, 1 calzone, and a order of wings). Seeing as we are the only two groups in the restaurant I figured that should be about the time food should come out with it being hot. Well it takes our 8inch pizza, burger, and calamari 40mins to come to the table after we had placed our order. No other people had come into the restaurant. They had filled 1 door dash order in that time. The calamari was cold, but the 8inch and burger were hot. When I inform them that the calamari was cold they said they would fix it so they threw it back in the fryer. Yeah it came back hot but now it was hard and over cooked. I asked that it be taken off the bill. When they asked what was wrong I explained and they handed me cash (even though I paid with card). It would be another 25mins before the 18inch arrived to the table. The ingredients were all mostly to one side and the outer crust was hard. When we asked for more water at the table we were only brought 1 glass. There were four of us at the table. I must say I am 98% sure that I will not revisit this place. The 2% is from my first experience 3yrs ago. I am really disappointed in what has happened to this pizza place. Drove 25min and paid quite a bit to be let down. I hope they can turn things around. Find people who want to work there and try to find what made it fantastic 3yrs ago. But from looking at the reviews and not seeing the owner respond to any, I can see that is not...