Penn Station East Coast Subs — Restaurant in Strongsville

Last night, around 9:45 pm, my husband and I went to Penn Station to grab food. Upon arriving, the two workers were mopping and cleaning because they closed at 10. I sat in the car while my husband went inside. I could see that he wasn't greeted right away, but he patiently waited. Finally, the first guy took his order and began his sandwich. After a few minutes of observing from the car, I saw my husband's expression change. I decided to go see what was happening. He was going back and forth with both workers because one of them put his UNGLOVED hands into the fries container, put them in the fry basket, and was proceeding to cook them. My husband said that it was unsanitary, and that's when an argument ensued. We heard explanations that gloves were just "for show", that grease cooks at 350 degrees so it kills gems, health code says blah, blah, blah. Nasty is what it was - period! The rude guy refused to serve us, and when we asked for his name, he refused. We snapped a picture of him, which is attached, right before he flipped us off. He didn't care if we talked to the manager because he's "known them for 9 years." Hopefully, they learn better sanitary habits and better customer...

To the manager on duty today. I came in trying to order 2 large cheesesteaks with 17 ounces of meat on each one. You flat out told me that it couldn’t be done and the cheesesteaks wouldn’t be able to close and couldn’t be wrapped. Hmmm I’ve ordered it from your store before with no problems none whatsoever. Fine whatever it’s your financial loss. I proceeded to Macedonia. About 20 miles out of my way because I live in Cleveland Ohio. Where not only was my order filled I ordered a medium size fry, and a large soft drink. They not only were able to close the sandwich’s they even didn’t have a problem cutting both in half and wrapping each half separately. There was 3 employees. I LEFT A $30.00 TIP CASH. on top of the order for the employees. So I’m writing this to let you know that it not only can be done it can also be cut in half and wrapped separately. You also lost out on a $10. Dollar tip for every employee on duty including yourself. I’m not mad at you, I’m disappointed in you. The owner if he or she has a brain should fire you. He or she lost out on around $ 80.00. You made a stupid decision. I will never enter your...

We usually go to the one in Engle toad but was out in Strongsville. Went in staff made you feel so welcome from the start .I think the manager name was Will greeted myself and other customers right away while it seemed like he was training a new younger female .Food was absolutely made to the T the way I wanted it but what made the experience was that this manager was running a tight ship verry friendly and well organized team . I EVEN HEARD THIS MAN GREET A REGULAR CUSTOMER BY HER NAME SAY ITS GREAT SEEING TOU AGAIN AND ASKWD HOW HER AND HER FAMILY WAA THIS IS GHE CUSTOMER SERVICE WANT . As a supervisor in a business myself we are only as strong as our leader I give props to this man and also his team .I will only be going here from now on .Thank you for the great meal,service,...