Starbucks — Restaurant in Stuart

Went there this morning, it was pouring rain, I attempted to go thru the drive-thru and it was blocked off by two large garbage bins and a cone.

I just so happened to have my rain coat on, so I went into the EMPTY Starbucks, where 3 employees were twiddling their fingers with nothing to do. so I inquired about why the drive thru was blocked. The answer was: by Katie; who stated she was the supervisor in charge; that she made the decision to block the drive thru, in the pouring rain, because they were short an employee.

I couldn’t possibly fathom a more nonsensical and asinine response.

They blocked the drive thru when it was pouring rain… because they were down an employee??

I implore the general manager to see how many coffee were sold that morning at 8am to validate my point that there was no swarm of people there that would have overwhelmed them.

Then the other girl made my coffee and handed it over without saying a word. So rude.

No apology that I had to come in, in the pouring rain. Just a really dumb excuse. I will be contacting the general manager further about this. This can not possibly be something the Starbucks...

Note to myself and others: just go to cove or jensen. This place cannot handle their drive thru, plain and simple. You will get stuck in the lane waiting for 20 minutes or more just because theres two or three cars, its really not acceptable when drive thru is half the foundation of their business model. And no, this isnt a problem suddenly because of pandemic restrictions, its been like this for years because the franchise moves the good employees out of this store and sends the worst ones in from other locations. They need 25 minutes or more to get a mobile order ready! As an anecdote, they took my order, 10 minutes later im at the window and pay, another 10 minutes later they come back and say we cant make what you ordered its out of stock, so she made me something else, didn't apologize, and didnt refund me the difference between what I paid and what I got. No more second (or twentieth) chances for this place from me.

Also to the anti-masker who reviewed before me, stay home. No one wants your dirty and selfish hands around food and public spaces, sincerely someone with asthma AND a mask...

I typically frequent this Starbucks because of the great service, namely that of Renee and Dennis. Both work hard to get your order right and also with a great attitude and smile. When Renee and Dennis are working this place is 5 stars. So why the 3 stars?..... Last week I went and sat outside. The place was a mess; although "no smoking" signs posted, there were many cigarette butts all over the ground (see photo); pretty dirty outside. Then I go inside to order- no Renee and no Dennis - uh oh. I wanted to order a blueberry scone however there were 3 flies in the case. I mentioned that to the barista and she said "oh, we will throw out the entire case."- what a waste of food but understandable- what I didn't understand was why wasn't anyone trying to remove the flies or better yet have a better system to access case items to prevent flies from entering in the first place. I placed my order and all the baristas seemed in a state of confusion- no passion in what they were doing- no smiles. From now on, I will stick with Renee and Dennis at the drive thru. This store needs some TLC from...