KFC — Restaurant in Suffolk

This morning (8/22/22) I decided I wanted KFC for an early lunch. I knew I wanted to try their Mac 'n Cheese bowl for a second time. I pull into the drive-thru and ask for the bowl. The woman working the drive-thru tells me, "we don't have any mac and cheese". I said, "ok, give me a second to figure out what else to get". I go with the 3-piece chicken tender combo. When I got to the window, I paid, and while waiting for my food I knew I needed to ask for hot sauce. She hands me my drink, my bank card, and after a minute or so she hands me my food. I then ask her for the hot sauce. She looked at kinda weird like she didn't want to give it to me, but she went ahead, looked around and grabbed a few packets. I open my food bag so she can just drop them. I tell her, "thank-you", and all she does is stare at me as she shuts the drive-thru window in face. I was like, well FU too. I just drove away shaking my head. I understand that there are a lot of lazy people in the world, and it's hard to find employees, let alone ,GOOD employees, but where is the quality control. On a good note, the food was good, even though they didn't have...

Ask if what you want IS available when you order it. The actual manager took my order, inside the store. He then politely walked away from the counter and into the office. I waited nearly 5 minutes before FINALLY realized I was waiting for my order. It was at that time that I was informed I would have about a 9 minute wait for hot wings. When I was asked if that would be alright? I simply responded well I guess it'll have to be. It would have been at least courteous if I were given the option to wait, get something else or NOTHING at all. You'd think a manager would know better. On the bright side, my wings were hot. The store has been recently remodeled and although it looks well, the professionalism and common sense of the crew there is still questionable. I go there because it's only a few 100 feet from my job. Nothing else is a incentive to do so. If the choice to wait were mine, I would have done so, BUT the choice should have been...

The quality and service at this location is severely lacking. We ordered ahead online with a 6 o’clock pick up time. At 6:20, they were still standing around and had not fulfilled the order. No one else was in line in front of us or even in the restaurant. I’m talking empty parking lot. Running behind is one thing, but the absolute rudeness when we asked what the holdup was was apalling. The manager literally said if you don’t like it, you can go somewhere else. While his staff member stood behind him filming. Mind you, no one had been the slightest bit rude or aggressive… it was totally bizarre. When we got the meal home, instead of two mashed potatoes and gravy and a mac n’ cheese, there were three cold mac n’ cheese. The double potatoes and a Mac is literally the default order on the online platform! So moving forward we will definitely take his advice and go...