McDonald's — Restaurant in Suffolk

Update: months later after wasting hours trying to get a refund for the app order they charged me for but didn't give me by calling and emailing McDonald's, I still have not received a refund or even a coupon. They literally stole my money with the promise of food and told me to screw off. It's been months now and I've tried several times with calling and emailing. Avoid this location at all costs! Every time I try to give this location a chance they end up failing me worse every time. I try to order inside with few customers and it takes over half an hour to just place an order so I give up and leave. I go through the drive thru and items are missing. I order on the app and the food is old and cold. I order on the app another time and two employees come out and tell me they don't have a cook! Then the manager comes out and says he won't give me a refund with a receipt, and then lies and tells me that I won't be charged even after I tell him the charge is already on my card. When I tell him again I want written proof of a refund he starts getting very rude and belligerent. I was of course charged for food I never received and should have been prepared by one of the three employees, (especially the manager) that are apparently useless. I can't wait for Mcdonald's to fully automate with robots because this location has never had any luck with good employees. I will never go here again until it's fully automated because I can't afford to waste money on fast food gambling. Food, service, atmosphere: -5 stars and...

Do Not Eat Here!!!!! I have gone to this McDonald’s twice and the first time I thought maybe they are just having a bad day. I sat in the driveway way to long then when I got to the window the works were fussing at each other so I had to wait to tell them my order was wrong. I get my money back after they act like I missed a mistake on ringing up my own order😡 But the second time I went I use my app and the person at the window was trying to tell me I had to change my order to use the app😡😡 . I go to McDonald’s in Newport News and Hampton and use the app all the time I have never had such bad service. Then the mg in training had an attitude because my food look horrible and I wanted my money but. He/ she ??? Ask why I wanted my money back I told he/she would you eat that. I know it is McDonald’s but your food should still look good enough to eat. Do not just half wrap a customers food. Every paying customer food should be handled with care. The whole staff here needs to be retrained and the mg needs to understand when dealing with the public remember be disrespectful can get you replaced . That whole team at the store needs to be retrained.Do Not...

WORST McDonald’s I have EVER been to in my entire 38 years of life. We moved to Northern Suffolk in July & this McDonald’s is about 2 miles away. We have ordered about 5-6 times from there and only ONCE was our order correct. Every other time, they have messed it up. Royally. This evening, we purchased through Uber Eats for the second time. Once again, my fiancé wound up having to drive up there to get the items we paid for but did not receive… both times, the missing items were for our children. Both times, we got to eat cold dinner while waiting for our missing food. And this time, my fiancé had had enough. He called the store and asked to speak to a manager. After he explained the situation he was told that there was “nothing he could do.” Really?? How about comp our missing food at the VERY least for having to drive out there after having paid extra money for delivery so that we did NOT have to drive up there?? Wasted money, wasted time, aggravating every single time. Terrible employees, awful management… we are DONE with this location. Never again. Ever. Avoid like the plague unless you have an urge to experience high...