Kabob Cafe — Restaurant in Sugar Land

UPDATED REVIEW — RESPONSE TO FEEDBACK

Menu: The “gyro” you served us doesn't resemble an actual gyro in the slightest. What you gave us was nowhere close. I have attached photos of what you served versus standard gyro images from Google.

Dining Experience: When this happened, there were no other guests present. We asked you to leave our table so we could just eat, yet you repeatedly interrupted us to argue and insist you had “the same chef.” That’s irrelevant because what we were served was not a gyro. Your inability to respect our request for space only made the experience worse. Instead of listening to the customer, you doubled down, contradicted yourself, and wasted our time. Respect for customers means knowing your own menu, understanding what you’re serving, and not making excuses.

Beverage for Children: Your kids’ menu states “canned drink,” yet we were told apple juice was the only option because your wife, Jerlin, insisted on it. The menu says otherwise. I even attached a photo as proof. We settled on apple juice, only to be told it was “premium” (something we didn't even know about). This wasn’t you accommodating us; it was us following what your own menu says. Another example of poor communication and contradicting your own written menu.

Billing: We were ready to let everything go. First, the apple juice issue, then the fake “gyro”, and not to mention, your wife not knowing how to make a regular unsweetened iced tea that is served in most restaurants. We just wanted to finish our meal. But you kept coming over, harassing our table to prove your point. By then, I’d lost my appetite. I asked your wife to take my untouched food back because it was not what I ordered. You said, “Fine, you don’t have to pay.” At that point, we left. That’s not “dining and dashing.” You have video footage. Rewatch it and listen closely.

Documentation: Good for you. I will also keep sharing my experience, so others know exactly what to expect from both your food and your customer service, which is poor quality, misrepresentation, and an inability to respect customers.

This experience was a masterclass in how not to treat customers. You contradicted your own menu, couldn’t accurately describe or present the dish you were selling, and prioritized proving yourself right over resolving the situation. Poor customer service isn’t just about lack of knowledge of your own products. It’s about failing to deliver what’s promised and refusing to take accountability.

prior review

New owners. Food served isn’t even Persian anymore. Meat was flavorless and stale. Rice isn’t fluffy, but soggy. “Gyro wrap” isn’t with pita bread and instead was served with some low carb tortilla alternative and had the audacity to say it’s pita bread. Showed them what a gyro and pita bread is supposed looks like, and the lady there asks if I was looking up “kabob cafe’s gyro” because apparently “gyros are all different where you order”. Sure, but don’t keep claiming you still have the same chef as before the change when the food obviously is different. The gyro wrap is now also served with pickles, which was never in the dish before. “Oh, but we hired the same chef.” How?? It was literally a mom and pop shop (who were very nice and sweet) where mom works at the front end and pop is at the back end- who is the one cooking and was the chef. Soooo how did you hire the pop?

Also ordered kids meal. In the description, it states it includes “canned drink.” And yet when I asked my kids what they want, the lady at the front immediately informs us that they only serve apple juice with kids meal. If that’s the case, why is it on the menu that you offer something else and completely contradicts it and insist that it only comes with apple juice.

Nothing is the same. Service sucks. Food sucks. Never...

As a gym bro and a proud Malayalee always on the lookout for high-quality protein sources, I can honestly say The Kabob House is one of the best food spots I’ve come across in Houston.

They’ve mastered Persian cuisine while also bringing the best of both South and North Indian flavors to the table. Every dish tastes authentic, fresh, and packed with flavor and without compromising on the protein I need to fuel my workouts! The kebabs are next level 🤤 tender, juicy, and cooked to perfection.

The chef is world-acclaimed for a reason 👑millions have already experienced his creations, and it’s easy to see why. This isn’t just food; it’s art that delivers both taste and nutrition 💪🏾

If you’re serious about great food and you want meals that satisfy both your taste buds and your macros, this is the spot. Whether you’re after Persian grills, South Indian spice, or North Indian classics, The Kabob House is setting the standard in Houston.

Highly recommend and you’ll leave full, fueled, and planning your next visit.

Ask about catering for meal prep for the week or just some Kerala comforts for you...

This is the worst kabob I have ever tried and it's ironic considering it's in the name, the menu says bread comes with the kabob plate regardless, and you choose between salad and rice. After I ordered kabob with rice, they did not provide bread, and claimed that bread only comes with salad not rice even tho the menu says bread is provided, they refused to provide bread even after showing them the menu, and refused to substitute it for salad and bread.

I decided to give them another chance and ordered salad that time, they provided one small piece of what looked like a pita bread from Walmart, not nearly enough for the two shish kabobs, and said they would charge extra if I want more bread.

This place is a joke, terrible customer service, small food portions and bad quality, and out of all things they decide to cheap out on bread. For a place named Kabob cafe, it's the worst kabob I've tried and there are so many better ones in Houston.

Edit: attached picture of the menu stating bread comes with rice or salad despite the owner...