Subway — Restaurant in Sugar Land

I ordered two steak foot long sandwiches using the app. I picked up the sandwiches, got home and realized my sandwich was completely wrong. I called the store manager (he said his name is Juan) and asked him why was my sandwich not made the way I asked. He straight out said “ we don’t have to make it the way you ask, everything cost more now, you chose more more more but that will not be an option anymore. Everything is more expensive now and you will have to pay for more and subway is going to take it off to say more to the toppings on there”! I replied “ so you mean to tell me that I have to pay for extra for everything that will go in my sandwich” and he said “yes” I replied “ you barely put anything to begin with, there’s barely any meat and you didn’t add any tomatoes”. He ultimately hung up on me while I was speaking. I wasn’t being rude or loud, I called to find out how he can make it right and he gives me a story about how everything has gone up and that he does not have to provide me with what I ordered. This is straight false advertisement if that’s the case! Now I’m not sure if managers get a bonus every month for selling bread instead of sandwiches, but this has got to stop! This is not my first visit at this restaurant. The manager who runs this store is doing just that, Nit picking everything he puts into the sandwich. If subway is going to charge extra for anything going into the sandwich like lettuce and mayo, you all might as well run a bakery at this point! Subways new catch phrase… At subway, you’ll eat less...

I just left here, I almost didn’t buy anything but my kids and I were very hungry. They barely put anything in your sandwich. And when you ask for a little bit more, the lady catches an attitude. She was very rude and snippy since the beginning, like if she doesn’t like her job, but when I asked for a little bit more pickles since she had only literally put 4 pickles in my sandwich. She got very upset. Every other subway I’ve been to they put a handful of everything unless you ask for less. But here, they are super stingy!.. my husband always gets the meatball marinara and they usually put 8-10 meatballs. Here they only put 4 lol. Wait until you ask for lettuce! It’s literally a PINCH, you have to ask them for more. The gentleman that works there was nice and provided w great customer service. The Hispanic lady with colored eyes was the one w an attitude and kept her eyes on my kids as if they were going to steal. She even went as far as asking for them to show her how many cups they got. If she doesn’t like her job, she should go elsewhere then, as a paying customer the service w her was terrible and the attitude was very unnecessary. I’ll be taking my business elsewhere...

Today is Saturday and i stop by for a quick bite with my little siblings. After a good morning work out session we just wanted simple sandwiches. The ladys working around 4pm could care less for customer service. ABSOLUTELY TERRIBLE SERVICE! They toasted my siblings and my sandwiches all together i used to work at a subway like 8 years ago u run the toast cycle more than once if u toast more then one sandwiches together. All our sandwiches were cold. Unfortunately i had steak sandwich which i know its already cooked steak but the fact that it was still cold when i sat down to eat it grossed me out. I hate leaving bad Reviews but when its necessary i do. All our veggies were literally counted i asked for spinach and they gave me 3 leaves. I was like okay then maybe some lettuce and they sprinkled 2 pieces on my sandwich. Mind u i had just worked out so i was super hungry and i couldn't hold my tongue i was like ma'am can we please have more lettuce on all the sandwiches she gave me 2 more spinkles. Yes i ate my food because i paid almost $30 for it but was not at all happy with this...