Chuck E. Cheese — Restaurant in Summerlin South

On Monday, January 13, 2025, at 7 p.m., I had a very unpleasant experience with the manager of this location. I felt discriminated against and insulted by the way I was treated. The woman was rude, showed no professionalism, and lacked any courtesy when speaking to me. I believe she needs training on how to treat customers with respect and kindness.

That day, I entered the establishment and went directly to the counter to reload my points card and order a pizza. We chose to sit near the restroom for convenience due to potential accidents with my son, who has Fragile X Syndrome. While we were there, my son, who is hyperactive, was jumping in the birthday area, observing two kids playing in the ticket booth. He wasn’t bothering anyone; he was just watching and jumping. At one point, I approached him to ask him to step away so the parent could take pictures. It’s important to note that the birthday area only had two adults and two children, and the game area was almost empty, with maybe 10 people in total, including kids and adults.

At that moment, the manager approached me and, in a very rude manner, told me that my son could not be in that area and that I needed to “keep an eye on him” at all times. This was deeply offensive to me because I frequently visit Chuck E. Cheese locations, both in Las Vegas and in different parts of California, and I’ve never had such an issue before. I’ve spent a significant amount of money on birthdays and visits to your establishments, and I always try to visit during less busy times so my son can feel comfortable.

What upset me the most was the way the manager spoke to me, as if my son was doing something wrong or was a bad person. My son wasn’t bothering anyone, and there were no complaints from other customers. Additionally, there are no signs prohibiting access to the birthday area or barriers restricting entry. I felt discriminated against because I’ve seen other people walk through that same area without being told anything.

My son wasn’t causing any trouble; he was simply happy and excited to watch his favorite character, Chuck E. Cheese. It’s a special moment for him, and any parent can understand how priceless it is to see their child happy. However, this experience made me feel as though I have to “walk on eggshells” to avoid problems. This shouldn’t be the case.

A place advertised as a family-friendly environment should have staff trained to interact with individuals with disabilities and show empathy. The manager’s behavior was unacceptable and left a very poor impression. It makes me question whether it’s worth visiting a place where my son cannot feel free and happy. I hope you take action to ensure your employees are more professional, kind, and prepared to serve all types...

I decided to take my daughter to this location since it’s right down the street from our house and I was interested in buying the monthly pass but wanted to check it out first. I will say that I quickly decided never to come back to this location again. When we open the doors and walked in, I noticed a woman’s standing at the register with a Smug look on her face. She did not greet us or give us any direction as we walked in. I know from the bigger Chuck E. Cheese locations that we have to get our hand stamped when we arrive with children so I approached her and asked if we needed a stamp. she took a deep breath, rolled her eyes and brought out her stamp and continued to stamp our hands . The whole time she was silent and did not say a word so then I started to look around and said “well I might as well order some food while I’m standing here”, so I looked up at the menu and made my selections which she typed into the computer and told me the total but did not say anything else did not smile And looked really miserable . This was very uncomfortable, but whatever I figured she’s probably disgruntled because she’s in her 40s and working at a Chuck E. Cheese for minimum wage. I continued our visit playing some games which were mostly broken and did not work although they did take the credits on the card. My daughter really wanted to get in the trampoline area so I asked the young man who was working there about it and he told me that it cost $10, I proceeded to go up to the counter with the (same warm and cozy worker who took my order), asked her if I could buy a trampoline admission. She then blurted out “6 o’clock! “ so I said it does not open until 6 o’clock? (No signage anywhere) And she just nodded her head. I said OK, thank you and walked away and she never said a word to me. Later on when I went to get my daughters prizes, it was the same lady and again no expression, except for a mean mug, and look like she just hated her job. We then walked out and she did not check our stamps and did not even say goodbye, Thank you for coming or anything. Looks like this location needs a good manager who can train people to be more customer service oriented. We will definitely...

RUN FROM THIS PLACE… Money grab no care, no kindness, no heart , smiles, or consideration. Birthday reservation was hard to modify had to call to make changes and hard to call reservations line no direct number to store and no one answers. My reservation was for 3 pm was told all i get is 15 mins to set up before my guests arrive. I arrived at 2:30 pm and said im here for check in for 2:45 pm they said wait 15 mins on the dot at 2:45 pm was told my table wont be ready till 3 pm so literally have to text people the delay since i didn’t want people i invited waiting for me to set up my birthday party table while they stood there in the tight entrance area. Then asked manager to give me the extra 15 mins they took from me they refused. Asked them to make an announcement on speaker to call my party over for cake cutting time refused. Ask for a jug of drinks to be served at the table which is typical at most places refused. Each person had to go to the fountain to get their own drink which is chaotic cheap mentality and inconvenient with multiple kids in tow. Asked for Chuck E. Cheese to make a birthday shoutout announcement as promised on the brochure for the birthday boy refused. They only did the group announcement for birthdays with Chucke saying name of all birthdays not individual announcements for the birthday boy to make it special. Such a let down on every aspect you only get this moment once and its gone with such poor unprofessional unpleasant experience. When staff did the birthday dance with chucke the looks on their faces was as if somebody was torturing them ..they looked like they hated kids and it was a nuisance for them. If you hate kids, don’t work at a kids fun place. Planning a party by itself can be difficult and comes with its own hurdles and the whole point of going to these place is to make it easier and more fun for the kids. Not in this case! More stress steals the fun. NOT MEANT FOR KIDS AT...