El Pollo Loco — Restaurant in Sunnyvale

Great find of the week! I drive by this place countless times, but today was the day for lunch.

First of all, the servers here are the nicest, and hardest working staff that I have seen in a long time. From the start, the cashier takes your order with efficiency and kindness, which is rare to do both. Then once your order is taken, the others work quickly to get it up it. I can tell by their communications among each other that they work very well together. Like a beautiful harmony and feels like a family.

Since I decided to dine in, I was able to enjoy the festive music and also observe the service with the other customers.

It's humming during lunchtime, but they get it done!

I ordered the 2 piece chicken, breast and wing, with sides of Mac n cheese and corn. Can I say? The chicken breast was Uh-Mazing! Skin was crispy and seasoned, the meat was juicy...I love a good flame grilled chicken! The Mac n cheese was ok, and corn had some type of sauce, more flavorful than what you get at other fast food corn.

As far as fast food choice out there, this is not that unhealthy. Foodie like me, if the food is legit and good, gotta give them props.

Oh, and there are coupons for next time you come back! And yes, mamma, I will be coming back and trying the rest of their menu.

Next time you drive by and see El Pollo Loco, stop by and show some love....

I WANT TO (EMPHASIZE)HAT I USUALLY DON'T LEAVE BAD REVIEWS ONLY GOOD ONE'S! BUT I HAD THE WOST!!! COSTUMER SERVICE!!!EXPIRENCE AT POLLO LOCO EL CAMINO IN SUNNYVALE !!!WON'T RECOMMEND TO GO HERE ESPECIALLY IF YOU'RE ON A HURRY!!! OR ON YOU'RE BREAK!! I WAS WAITING FOR MY ORDER AND TOOK TOO LONG !!! BESIDES THAT I TIRED SPEAKING WITH SOMEONE TOTALLY GOT IGNORED!!! WOST MANAGER COSTUMER SERVICE!!! I DIDN'T GET HIS NAME BUT HE WAS THE MANAGER HISPANIC AND WITH NO NAME TAG. I WONDER WHY MAYBE HIDING HIS NAME FOR NO MORE BAD REVIEWS! NO WONDER EMPLOYEES IN THE FRONT ARE LAZY AND WITH A ADDITUDE LIKE IF THEY WHERE GIVING A FREE SERVICE! PLUS I ASKED FOR MY ORDER THEY SAID I HAD TO WAIT MY TURN!! WHEN IT WAS SUCH AN EASY FAST ORDER PLUS PEOPLE THAT CAME AFTER ME GOT THEIR HUGE ORDER AND NO WASN'T ONLINE I WAS STANDING FOR 25,MIN THAT I'VE SEEN LIKE 4 PEOPLE ORDER WHEN I ASKED TO SPEAK TO THE MANAGER HE LOOKED ANGRY AND GAVE AN ATTITUDE TOWARDS ME. I LEFT HUNGRY AND UPSET, POLLO LOCO PLEASE BE AWARE WHEN HIRING PEOPLE THAT ARE ACTUALLY PEOPLE FRIENDLY! AND AND ACCOMMODATING AND WELL MANNERISMS ESPECIALLY IF HE IS A MANAGER WOULD DEFINITELY HAVE TO PUT AN EXAMPLE I THINK THEY SHOULD RETRAIN COSTUMER SERVICE!!!! IN THE ENTIRE STORE AT LEAST IN THE...

The restaurant Pollo Loco? Honestly, it didn’t leave much of an impression. First off, there’s free parking right across the street, which is convenient. But once inside, the atmosphere is cold and impersonal. No warmth, no conviviality – it feels like you’re just there to eat, nothing more.

As for the presentation, it’s disappointing. The food is served in PVC utensils, like in a school cafeteria. Seriously, it’s a shame, it gives off a utilitarian vibe with no charm, which definitely kills the appetite.

Why did I go, you might ask? Because it’s one of the few places in the area that serves whole pieces of chicken 🍗 – real drumsticks, real breasts. I was craving chicken, and at least here, I knew I wasn’t getting processed meat.

The place has an open kitchen where you can see the chicken grilling, which is reassuring. However, the service is pretty basic – nothing special, just like any other fast food joint.

The interior is clean but small, and the proximity to other customers makes it a bit uncomfortable. Also, the portions of the sides are on the smaller side.

In short, it was a stop made by pure chance – I was just looking to eat quickly and well. But if it’s about the overall experience, I’d suggest...