McDonald's — Restaurant in Sunnyvale

Sometimes the closing hours are not reliable! I cant tell you how many times I've had to cancel an uber eats order for delivery because somewhere the order was accepted but this place was closed! Disappointing to the customer who was looking forward to that late night/wee hours of the morning food and infuriating to me because that's MY TIME wasted and money not going into MY pocket! aka not getting paid for delivery!

On a personal note, I've had MANY upon MANY confrontations with the people who give me the food - I ONLY drink REGULAR dr pepper and as an avid soda drinker since elementary school (now 51) I know the difference between regular and diet - it seems like if you come here after a certain hour, even though I've asked for REGULAR DR PEPPER, I always seem to get one that tastes like a diet one! I have had them give me 3 dr peppers in one drive thru order just to end up with something that clearly was NOT a regular one!!! In addition to having the attitudes checked from those that gave me BIG ATTITUDE for being so, I guess "insistent that this was not regular dr pepper, I would also examine the machines when they run low or tell the employees not to outright LIE about giving me regular dr pepper just to keep $1.40 - which btw, I'm curious as to why I was charged $1.41 for a large at this location when I'm ALWAYS charged $1.40 at the one on...

I ordered through the app for pick up, which wasn’t a biggie. It is when I arrived , after being notified my order was ready that I had concerns and issues. I waited for nearly 7 minutes for my order to arrive at my vehicle. The condensation on my drink cup led me to believe my order was ready when I initially was notified. No big deal it’s just a drink, I let it go. Grabbed my food bag from the tray drove off. Got home, noticed one of my Big Mac’s from the shareable meals I ordered was missing, again I was gonna let this go, I had a 10 piece nugget I could eat still! But nope, I was wrong! The nuggets must’ve been cooked and reheated a minimum of 2x’s they were so dry and not edible. So I decided to call the store to inform them I had missing items, my nuggets were cooked more times than allowed but the phone rang and rang! I tried back several times to no avail. I even tried calling days later to the same ring and no pickup! what could’ve been easily resolved has added another poor review. Not that it matters to the establishment. And these are the people that are getting $20/hr the people that have increased the cost of a basic French fry to over $5! No appreciation to the paying customers keeping them with a job! These workers want livable wages but won’t serve an order correctly or give fresh...

This McDonald's gets a 3 rating due to their lack of attention to drive thru orders. Numerous times we get home after a visit to McDonald's and notice the forgot to include apple slices, or apple juice. I agree these are smaller items and do not effect the price much, however, when you have kids waiting for their orders get very upset and get angry n hurt that these things are missing. It is very upsetting! Also, we tend to order a lot of unsweetened ice teas. 8 out of 10 times the tea tastes disgusting!! It is old tea or the bag doesn't get changed when the make more. I get so mad that no one seems to care enough to be sure every shift cares to do their job correctly to ensure a high quality in ALL their products. I have brought these concerns to numerous managers and employees but never get satisfaction that they care and fix the issue!! It may be ok for a week but happens again or on a different shift. All emplyees should care enough about their jobs and themselves to do the best they can in all areas of a job performance!!! Please do your best to inform this McDonald's of these issues and have them retrain and fix these issues. My sanity and their job performances depend on this!!!...