Starbucks — Restaurant in Sunnyvale

I wish this Starbucks was held to standard. I stopped coming through drive through due to; partners being inconsistent in beverage quality, rude, and impatient. My cafe visits are the same now. I’ve given this Starbucks plenty of chances since it’s five minutes from home. I will not be returning

Partners aren’t fully knowledgeable on standard procedure for crafting beverages. I asked for a venti iced oat milk latte with standard pumps of dark caramel sauce. When speaking to the barista that crafted my beverage I was told I received caramel drizzle in my beverage. I tried to get a remake, but the partner insisted I get a side of dark caramel sauce in a short cup to fix it myself, then proceeded to tell me standard pumps for an iced venti is 4 which is not true.

In a cafe visit I asked for a strawberry açaí lemonade no inclusions. A different barista with brown reddish hair ran out of lemonade, instead of grabbing another lemonade she diluted with water and used extra ice. I try to be very nice, but this barista is very rude.

In another visit I asked for a venti shaken espresso, blonde, ristretto, extra shot, sub coconut milk, no classic, sub white mocha. I received shots over ice with 1/2in of coconut milk, syrups not stirred, not shaken. When I brought this up the person on DTR informed the same barista (brown reddish hair) on bar. She proceeded to come to the window and be very rude with me. Not understanding, not asking question, just full blame on me. Not realizing the DTO person put in the wrong order. I left with my wrong order. I could go on….

I sacrificed enjoyable drinks for standard beverages, and I’m still left with bad experiences. I’ve tried given this location benefit of the doubt, but even talking to shifts doesn’t help. Rather than making the moment right, I’m ran in circles, while influenced to take shortcuts.

80 and beltline is now my...

This Starbucks needs serious help. 1/10 times the staff has been nothing but rude and unwelcoming. I had placed a mobile order about 4 minutes before arriving and had only 1 minute left in the estimated ready time – the person at the drive thru just said, “you just placed the order so it’s not ready yet.” Was I supposed to go around the parking lot for 1 more minute til it’s ready then? It was 1 drink, a cafe latte. They could’ve just told me to pull up to the window. I felt so disrespected. Despite this, I gave them more chances since it was the closest location near my house. But their drinks remained inconsistent in taste and would always be only 3/4 full, almost half. It’s very disappointing, though the location is great. I went to another Starbucks location and it was filled and the taste was good. The staff was also very respectful and seemed like they liked what they were doing, or at least looked like it. Also would like to add that even though they’re not busy, it takes a long time to receive my order. There would be at least 5 employees working, but would still take 15 minutes to get my order with 3 cars in the drive thru. I hope that management at this location can change as it’s obviously not just me that’s having problems with the staff. I’ve seen reviews up to months ago, but still no change. Please look at your reviews and listen to...

The manager Melanie’s behavior was absolutely unacceptable. I called before leaving my house to confirm that the fall BOGO promotion was still active, and I was assured that it was running until close. After driving 30 minutes to the store, I was then met with the manager, Melanie, who told me, "Oh no, someone must’ve made a mistake," with complete disregard for the situation. No effort was made to resolve the issue, no empathy was shown, and her attitude was dismissive, which is deeply troubling from someone in a leadership role.

I am outraged by the lack of customer service and the obvious training failures that led to this confusion. For a customer to be told one thing, drive for an hour in total, and then receive nothing but a half-hearted "sorry" is not just frustrating—it’s infuriating. If this is the standard of management you uphold, then serious changes need to be made.

I have extensive experience in customer service, and I know that even if a team member makes an honest mistake, it’s the responsibility of the manager to step up, acknowledge the inconvenience caused, and find a way to make it right. Melanie did none of that, and it reflects terribly on your store. I urge you to reconsider who you have in charge of managing your customer interactions because this was absolutely...