Yard House — Restaurant in Sunrise

My partner and I recently dined at Yard House in Sunrise at the Sawgrass Mills Mall, and our experience was disappointing. Despite the lack of crowd, even with a soccer game on, the service and food quality were far from satisfactory.

I ordered the KUROBUTA PORK burger, described as featuring Snake River Farms Berkshire pork, spicy candied bacon, white American cheese, arugula, and house-made blueberry ketchup, accompanied by house fries. Unfortunately, the burger tasted like a dry, well-done beef patty rather than the flavorful pork I expected. The bacon was dry and hard, and the blueberry ketchup was practically nonexistent. To top it off, the fries were cold and stale, with my pickle being hotter than the fries.

My partner had the “EVERYTHING-CRUSTED” AHI TUNA, which included seared rare ahi tuna, shiitake mushrooms, house steak sauce, arugula, white truffle sauce, and a toasted brioche bun, served with asparagus. While the tuna was tasty, the asparagus was overcooked, cold, bland, and mushy.

Our initial experience started well. We were greeted and seated promptly, and our server greeted us fairly quickly. However, after receiving our drinks, everything went downhill. Our server disappeared for 20 minutes, and I had to flag down a hostess to place our order. We even used the table kiosk to page her, but to no avail.

When our food finally arrived after almost 30 minutes, a less-than-enthusiastic food runner unceremoniously placed my partner’s food down, saying, “Burger!” and walking away. About seven minutes later, he returned with my food, again announcing “Burger!” as if pawning off the dish to whoever would take it. After that, we were on our own. I had to ask the bar for ketchup and flag down yet another server for a drink refill since our server never came back to check on us. We were starving, so we ate what we could and wanted to get out of there as quickly as possible. What was supposed to be a quick meal turned into an almost 90-minute ordeal.

I didn’t even wait to ask for a check. I didn’t want dessert. I just wanted to go. I paid using the table kiosk and left frustrated. When I tried to ask for the manager’s name or for a business card, no one knew what to say or do.

Overall, this dining experience was extremely disappointing. We are usually understanding, but we felt completely neglected, and the food quality was subpar. We will not be returning to...

As someone who's been in the service industry since 2021, I can confidently say that my experience at Yard House yesterday was nothing short of phenomenal. I dined there twice in one day, and both visits left me thoroughly impressed.

For lunch, Beverly took exceptional care of me. Her recommendations were spot on, and her customer service was impeccable. She made me feel so welcomed and at ease that I decided to return later in the evening. The blue cheese and bacon burger I had for lunch was delicious, hitting the spot perfectly, and the house margarita was expertly made. The timing of the food was quick, and the quality was outstanding.

When I came back in the evening, the hostesses were not only beautiful but also incredibly warm and friendly. Camila greeted me with a smile and seated me with Rico, who, like Beverly, provided excellent service. As someone who works at a sports bar, I know it's unusual to see someone sit down and read a book, but I had a wonderful time enjoying my meal in peace. The chicken lettuce wraps were fresh and flavorful, and the drinks were perfectly crafted, which I particularly appreciated as a bartender myself. I finished my meal with a decadent chocolate lava cake that was the perfect end to the evening.

Rico has a vibrant personality and was attentive without being overbearing. Even though I was engrossed in my book, he made sure I had everything I needed, checked in at the right moments, and was incredibly kind and helpful throughout.

Overall, I absolutely love Yard House and would recommend it to anyone in the area. I felt nothing short of special during my visit, which to me, those moments are what the service industry is all about. From the fantastic food to the top-notch service, this place truly stands out. I'll...

This is my second time eating at Yard House. I’ve tried the Boca Raton location 12/18/21. And last night I tried the Sawgrass location. Big differences between the two locations especially with the food and atmosphere. I found the atmosphere at the Sawgrass location to be more calming and relaxing and somewhat mood setting. But I found the food at the Boca location to be overall better tasting and prepared. The drinks are basically the same at both locations. I had better service at the Sawgrass location our service Chris was awesome, very attentive and any issue I had he fixed it right away. He gave great recommendations for food and drinks. As the Boca location our services were under age therefore couldn’t really give any recommendations. My husband order the Nashville hot chicken at Sawgrass which we had to send back because there was no heat or spice on the chicken. Whereas I ordered it in Boca and it had my nose running. We had the Korean Garlic wings which comes in 12 and they only gave us 10 so I had to ask for the other 2 but they sent 5 which was good. I asked for them to be triple fried because I don’t like soggy wings and they were still not fried properly ugh but ok. I ordered Korean Beef tacos. They were “ok” kinda bland for my taste buds. They were missing sauce or something but none the less it was ok. I ordered the bread pudding for dessert. It looked amazing but yet again kinda bland. The sweetness was just minimal and ice cream on top helped out a lot. I was throughly disappointed but I had better at the Boca location. The drinks I had this go round were The Malibu Peach and The Dragon Fruit Cosmo my husband had Old 43 and Mightnight Sangria he loved them. If we return we will try...